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EBAY Trust & Safety error filter?

 
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Er1cw
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PostPosted: Thu Jul 05, 2018 6:46 pm    Post subject: EBAY Trust & Safety error filter? Reply with quote

Snipe fail with error message:

"eBay Trust & Safety Error Filter Id: <p> To ensure eBay remains a safe marketplace, we want to validate your identity before you purchase this item. Thank you for your understanding.<br /> &nbsp;<br /> Please follow the direct

Why does it happen?

Ebay item ID: 153075165541
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juangrande



Joined: 09 Aug 2007
Posts: 884
Location: San Diego, California, USA

PostPosted: Thu Jul 05, 2018 7:07 pm    Post subject: Reply with quote

There are various reasons why eBay would block your bid with this message. Here are links to three previous threads on this topic: (1), (2), (3).

The bottom line is that you'll have to straighten this out with eBay. Gixen has no control over whether or not eBay accepts your bid.

If you'd like to have Mario look up the transaction in the server logs, you can contact him directly using the instructions on the Contact page. Be sure to provide him your Gixen username and the eBay item number for the auction. It might also be helpful to provide him a link to this thread.
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John

If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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Rickajho
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PostPosted: Thu Jul 05, 2018 9:56 pm    Post subject: Reply with quote

Considering it's a Rolex with a closing bid of $10,100.00 that would likely be the key to your problem.

Bidding on high dollar items without banging into a "Trust & Safety" flag require very high eBay credentials. Things that can cause a problem are length of time being an eBay member (lack of it, that is), not having a linked PayPal account, not having any history of bidding on high dollar items etc.

Like John said, Mario can check on this end for more specifics/details about the Trust & Safety bid block delivered to Gixen, but if you plan on sniping high dollar items like this it may be time to have a chat with eBay to see what you can do to up your creds.

Rick
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juangrande



Joined: 09 Aug 2007
Posts: 884
Location: San Diego, California, USA

PostPosted: Fri Jul 06, 2018 9:41 am    Post subject: Reply with quote

Rick is absolutely right. Not surprisingly, sellers and eBay require more verification of bidder credentials on high value items.

One simple way to initiate this conversation with eBay is to make an early (and minimal) manual bid on the high value item you'd like to place a snipe on.

Then, you'll see the Trust & Safety message with time to take the necessary action to resolve the problem so that your snipe bid near the end of the auction will be accepted.
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John

If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6264

PostPosted: Fri Jul 06, 2018 9:32 pm    Post subject: Reply with quote

Indeed, eBay wanted to give you a call before allowing you to place a bid. This request does not make much sense when sniping is used - there should be a way to resolve this ahead of time. I will discuss this with eBay to prevent this from happening in the future.
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juangrande



Joined: 09 Aug 2007
Posts: 884
Location: San Diego, California, USA

PostPosted: Sat Jul 07, 2018 5:30 am    Post subject: Reply with quote

Interesting. Yes, if eBay wants to pre-screen bidders for a particular high-value item before accepting their bids, then eBay should at least have that requirement displayed on the listing.
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If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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