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Frequently asked questions (FAQ):

What is sniping?

Sniping is submitting your bid to eBay just a few seconds before an auction ends. This way other bidders have no time to raise their maximum bid. Gixen is a service that conducts automatic bidding for you.

But eBay is using proxy bidding, and all I have to do is to submit my maximum bid to eBay. What's the point of sniping then?

Even though it is not rational, human nature is such that people often give as their maximum bid the amount with which they would like to win, NOT the maximum amount they are willing to pay. Further, people start to appreciate goods more when they notice someone else is also interested in them. And finally, emotions spike during auctions, and bids can go unreasonably high. Sniping avoids all this - it is RATIONAL to use sniping whenever possible. Please see more at my why snipe page.

How close are your snipes to the end of the auction?

5 seconds or less. And yes, it can happen that your bid is submitted (too) late, or not submitted at all due to technical or other problems. This happens rarely, but nevertheless, it happens. Update: You can greatly decrease the odds of your snipe being late or not submitted by subscribing to Gixen Mirror service. Gixen Mirror is the most reliable sniping service you can possibly find. While still not impossible to happen, no Gixen Mirror subscribers have ever missed their auction due to Gixen malfunction. We work hard to keep this record of reliability.

Gixen stampHow do I sign up?

Click on Sign-up button and follow instructions. You have to accept the terms of usage.

What's the cost of using gixen sniping service?

There isn't any. It's absolutely free. See comparison with other sniping services here.

Do I have to give away my eBay credentials?

No. This used to be the case, but as of August 2017, you need to register Gixen.com username and password, and authorize Gixen.com to place bids for you on eBay. You can withdraw this authorization at any time in your eBay MyAccount settings, or on Gixen settings page. While Gixen has no way of enforcing this, it is wise for security reasons that your Gixen password is different than your eBay password, especially if you choose the same Gixen username as is your eBay username.

What kind of guarantee do you offer you will timely submit my bid?

None. A whole range of issues can happen that we cannot influence: network outages, eBay may have an outage itself, etc. Use at your own risk of losing or missing an auction. No sniping service or software can give you 100% guarantee. Historically, however, the reliability of the Gixen Mirror service has been above 99.99%. Free Gixen service is at least 99.5% reliable.

Do you support group bids?

Yes. Group bids can be used for items that do not have end times within 2 minutes of each other. Be careful not to group items too close to each other by end time, or you might win all of them.

In addition there are two more types of groups available only to mirror subscribers: contingency groups and multi-win groups. Contingency groups are opposite of normal groups: the first lost item cancels all the others in the same group. Multi-win groups are like regular groups, but allow you to specify more than one item to win: e.g. you can win 2, 3 or more items before the remaining items in the same groups are canceled.

Something went horribly wrong. I can't access your site, and I want to cancel some of the scheduled bids.

This can happen very infrequently, as Gixen server is placed in a reliable hosting facility, but if so, you can withdraw Gixen authorization on eBay.com, and all the scheduled bids will naturally fail.

What currency are my bid amounts in Gixen?

Bid amounts are always in the currency in which the auction was listed. Thus, if the current bid in the auction shows as GBP 1.50, then entering a bid of 3.00 in Gixen would mean that Gixen would bid GBP 3.00.

Is Gixen available in languages other than English?

As of August of 2017, not any longer. International Gixen sites were difficult to maintain, and most users were fine with English only.

Can ebay item links point to my country eBay site (ebay.de, ebay.fr, etc) instead of eBay.com?

Yes, just go to your settings page and choose your ebay country site.

Can I change my bid after I've entered it in Gixen?

Yes, just click the [Edit] box next to your bid and enter the new amount. Note that clicking the [Edit] box cancels your original bid, so be sure to enter your new bid before logging out.

Note that all edits, deletes and new entries should be completed at least 2 minutes before auction end. In case of late edits, Gixen will make every effort to 1) cancel the edited snipe if already in progress, and 2) execute the updated snipe, but neither is guaranteed to succeed. It is, however, more likely that late delete / cancel will be successful than late addition, so in most cases late edit will result in cancelation only.

Can I schedule group bids where the remaining bids are canceled once an item in the group is won, like eBay's Bid Assistant?

Yes, simply choose a group number from the [Bid Group:] drop-down box. All items with the same group number will be grouped together and remaining bids canceled once an item in the group is won. Do not use Bid Assistant together with Gixen groups, these two are not compatible and using them both will cause your snipes to fail.

Can I change the timing of my snipe on Gixen?

Yes, but only if you subscribe to Gixen's mirror service, in which case you can choose 3, 6 (default), 8, 10, 12 or 15 seconds from the [Offset:] drop-down box.

If I enter my maximum bid in Gixen, will I have to pay that amount if I win?

Not necessarily (except for Dutch auctions). All Gixen does is enter your maximum bid on eBay just before the auction closes, and then eBay's proxy bidding system takes over. The winning bid amount will be the second-highest bid plus up to one increment, which could be much less than your maximum bid. Thus, you should always enter your maximum bid in Gixen, just as you would if you entered it manually directly on eBay. An important exception are Dutch (multiple-item) auctions, in which you pay what you enter (provided you win).

Do I need to be logged into Gixen in order for it to place my bid on eBay?

No. In fact, that is the point of using a sniping service such as Gixen: you can enter your bid and then forget about it and Gixen will enter it at the scheduled time for you.

It says you use SSL but when I was logging in, I do not see a padlock symbol. Does this mean my credentials are at risk?

No. The login IS secure - what matters is the target page, not the login page. When you click on "Log in Now" your user ID and password are sent to a secure page, where a session ID is generated. Your session is then forwarded back to regular http with this session id, so your password is never compromised. Many other services work in a similar way.

I entered a bid of $101.00, but the winning bid was $100.00 and Gixen says BID UNDER ASKING PRICE. What happened?

According to eBay bid increments rules, your bid had to be at least $2.50 higher than current highest bid. See bid increment rules (US dollars, may be different for different currencies).

Would there be a conflict if I used another sniping service or bid manually at the same time I used Gixen?

No, at least not for ungrouped bids. Occasionally, simultaneous bids could both register on eBay, but this does not affect your chance of winning, nor does it affect the ending price. For group bids, it's another story - Gixen will think it lost an auction if it doesn't win it itself, so it will not cancel subsequent bids. But if you use group bids, that probably means you can afford to lose one item and you don't need to insure yourself with another service.

In one of my auctions I got message "AUCTION RESTRICTED: REQUIREMENTS NOT MET". What does this mean?

It means that seller put in place some requirement that you don't meet; usually it's a location or country. You would not have been able to submit this bid even if you had tried directly through eBay. The best way to find out what the requirements were is to contact the seller and ask.

I don't see my snipe on the mirror server, only on the main server, and I am a mirror subscriber. Why isn't it there?

If this is a group snipe, note that these are not mirrored. The reason for this is that any implementation of mirrored group snipes would be complicated, as mirrored snipes would have to be canceled across multiple servers. As group snipes are replacable by definition, such implementation was not even attempted.

What are "Import Watch list" and "Import Gixen list" buttons for?

"Import Watch list" will import all still active (non-ended) auctions from your eBay watch list. Buy-it-now-only items and completed auctions are excluded. The price will be set at 0, which means further edit is required in order to make the snipes active. "Import Gixen list" will do the same, but from the list called "Gixen list". This is provided for your convenience. In order to use "Import Gixen list" feature you have to create a list called "Gixen list" in your eBay account.

I changed my eBay password and now I can't schedule any snipes on Gixen. What happened?

It's possible that your eBay authorization to Gixen was cancelled automatically by eBay. Click on "Settings" button and renew your authorization. The option is on the top of the page.

How can I support your site?

If you are a webmaster of a relevant website, you can link your website to gixen.com. If you are a regular user, and you leave a review on a third-party online forum, please make a link to Gixen. This will help improve Gixen search rating. You can also subscribe to Gixen Mirror service. Finally, you can leave your impressions in the Gixen forum, as we would like to hear your comments, concerns and ideas.

When I log in, I see a countdown timer before I am able to log in. Why do you annoy me?

While a free site, Gixen still depends on Mirror subscriptions in order to continue functioning. Pricing of Gixen Mirror subscription has deliberately been set low to be a bargain with everything that it offers: increased reliability and additional features. Countdown timer is a slight annoyance that allows us to fight advertisement and plea blindness. It raises our revenue. If you subscribe, you will no longer see it and you will help Gixen back. If you don't, please understand why this is needed.

 
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