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rickajho Guest
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Posted: Thu Dec 17, 2015 6:33 pm Post subject: Is there an advanced troubleshooting path for login problem |
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If you have done everything you are supposed to do and still cannot login are there any advanced things you should try?
I'm a new gixen user - well trying anyway. Without the gixen proxy I got the stock "could not log in" error message. Configured the gixen proxy and verified that it's works and still get the "could not log in..." message. So far:
Have logged out of eBay from my browser.
Have cleared all eBay cookies.
Have set up and verified gixen proxy.
HAVE NOT changed my password recently. It's been the same one ever since the mandatory required password change in 2014.
Password has one, mandatory since 2014, special character: the "at" sign. (Apparently I can't use that character in a post here. Hmm...)
Have confirmed that gixen has my correct eBay username and password for the login.
Password is 13 characters long and have not received any warnings about a weak password or been required to use a captcha to login - ever.
Have never got any login verification request from eBay regarding this password, either to my cell phone or email.
Ok, so what am I missing? Is there anything else I should try before sending any emails to gixen about this?  |
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mario Site Admin

Joined: 03 Oct 2006 Posts: 7281
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Posted: Thu Dec 17, 2015 8:07 pm Post subject: |
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Please email me and include your username and a link to this forum thread. I would like to check the logs more carefully. |
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rickajho Guest
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Posted: Thu Dec 17, 2015 9:08 pm Post subject: |
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Thank you for replying so quickly.
Short term follow up, if this helps explain anything:
I have tried logging in through the web site on both FireFox and Opera, both with the gixen proxy set, and have the same log in problem with both browsers. BUT:
I just downloaded the Gixen Desktop Manager and log in with that is working. Woo-woo I just added my first gixen snipe! The eBay item I added is 172026145518
Sending info as you requested as soon as I post this. It would still be good to know what my login issue is via browsers since I may not be able to access or use Gixen Desktop Manager all the time. Thank you. |
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vadi-mard Guest
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Posted: Thu Dec 17, 2015 11:59 pm Post subject: |
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Hi,
same problem here.
I got an "Unauthorized use of your account" message 2 days ago. I reset the password with a strong one, no special character.
Now I can not log in GIXEN. I've set the Gixen socks proxy and I can log in with these directly to ebay with no problem. Placed a bid directly,no verification requested. I use ebay for several hours with gixen ip and there is no issue, however, when I try to log in in gixen, I get the "ebay refused your password" message.
Have no idea what to do next. I've used other snipping services for years but now I get very often the "unauthorized use" message. I am in search for another service.
THanks |
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Posted: Thu Dec 17, 2015 11:59 pm Post subject: |
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danmay2000 Guest
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Posted: Fri Dec 18, 2015 6:03 am Post subject: Cannot Login to Gixen |
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I am also having issues logging in. I have not changed my password, and direct ebay login works fine from multiple browsers and locations. |
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thedarksyde Guest
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Posted: Fri Dec 18, 2015 7:17 am Post subject: |
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I also am having log in issues. Tried the app and the browser and they fail to log in. I tried logging into ebay directly and it worked fine. |
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eddieandmaya Guest
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Posted: Fri Dec 18, 2015 9:38 am Post subject: login props |
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yep, like the others I am unable to login, went through all the recommended steps, NOPE, still can't get on Gixen to bid on Ebay... |
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mario Site Admin

Joined: 03 Oct 2006 Posts: 7281
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Posted: Fri Dec 18, 2015 10:24 am Post subject: |
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I am looking into this. The problems started this morning, with ebay inserting captcha images far more frequently than common. |
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baldjake Guest
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Posted: Fri Dec 18, 2015 1:00 pm Post subject: |
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Mario-
Same issue here with login as all the above people. This started yesterday as I tried to join Gixen as a new user.
I am using the website login since I am a Mac user... |
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mario Site Admin

Joined: 03 Oct 2006 Posts: 7281
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Posted: Fri Dec 18, 2015 1:13 pm Post subject: |
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There is a major problem going on today, and this is a result of this.
I am still working on finding a way to resolve this. |
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timmo Guest
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Posted: Fri Dec 18, 2015 1:37 pm Post subject: |
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mario wrote: | There is a major problem going on today, and this is a result of this.
I am still working on finding a way to resolve this. |
Same problem as others, thanks for looking into it. |
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yerxa Guest
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Posted: Fri Dec 18, 2015 2:29 pm Post subject: |
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Same problem that others seem to be having here. I am also not able to use the work-around that Mario has provided. When I attempt to log into eBay using the Gixen Socks Server I get stuck in an endless log on the eBay validation page, where either the image won't load (and it just an eBay logo), or the image will load but when I enter the number and press continue it just reloads the validation page. |
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falken Guest
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Posted: Fri Dec 18, 2015 2:37 pm Post subject: |
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Same issue, thanks for looking into it! |
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falken Guest
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Posted: Fri Dec 18, 2015 2:38 pm Post subject: |
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falken wrote: | Same issue, thanks for looking into it! |
Also have this issue |
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falken Guest
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Posted: Fri Dec 18, 2015 2:39 pm Post subject: |
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yerxa wrote: | Same problem that others seem to be having here. I am also not able to use the work-around that Mario has provided. When I attempt to log into eBay using the Gixen Socks Server I get stuck in an endless log on the eBay validation page, where either the image won't load (and it just an eBay logo), or the image will load but when I enter the number and press continue it just reloads the validation page. |
Also have this issue. (Apologies for typo in my post above) |
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Michael Guest
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Posted: Fri Dec 18, 2015 3:02 pm Post subject: |
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Same problem here. As soon as I set up Firefox with the Gixen proxy as instructed in the failed snipe message, I get stuck in repeated "Enter verification code" messages when trying to login to eBay UK. Sometimes the page doesn't even display the code to enter.
Does anyone know if this happens with all eBay sites or just the UK one? |
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yerxa Guest
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Posted: Fri Dec 18, 2015 3:54 pm Post subject: |
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Michael wrote: | Same problem here. As soon as I set up Firefox with the Gixen proxy as instructed in the failed snipe message, I get stuck in repeated "Enter verification code" messages when trying to login to eBay UK. Sometimes the page doesn't even display the code to enter.
Does anyone know if this happens with all eBay sites or just the UK one? |
I'm having the same issue on eBay.ca |
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shagvader Guest
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Posted: Fri Dec 18, 2015 8:16 pm Post subject: |
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US user here and having the same problems as everyone else. No captcha or anything when signing into ebay directly. |
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kyndal_net Guest
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Posted: Fri Dec 18, 2015 9:42 pm Post subject: |
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same issue
have tried the proxy trick on both firefox an Ie
i cant get the capta pictures. but i can hear the audio
have tried multiple times on ebay.com .ca .co.uk .co.au
even tried in german
i think they have banned your IP
/Kyndal |
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rickajho Guest
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Posted: Fri Dec 18, 2015 11:20 pm Post subject: |
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kyndal_net wrote: | same issue
have tried the proxy trick on both firefox an Ie
i cant get the capta pictures. but i can hear the audio
have tried multiple times on ebay.com .ca .co.uk .co.au
even tried in german
i think they have banned your IP
/Kyndal |
Yeah BUT:
If that were true then why can I log-in and use the Gixen Desktop Manager and that works fine, but log-in at here via the web site is not working. I would think if it's an IP block issue then neither would be working.
If for any reason you haven't used the Desktop Manager yet maybe the Windoze users should try it and report in if that works for you.
Mario the other thing that occurs to me is eBay has been screwing with the web site very recently, changing several account interface features. Notably they have a new checkout which IMO sucks and access to your PayPal account during checkout no longer works with older browsers. So who knows what else they may have changed that is causing a gixen problem. |
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kyndal_net Guest
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Posted: Fri Dec 18, 2015 11:28 pm Post subject: |
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have not tried the manager. am downloading right now.
not sure how the manager works. "presumably" it would hit the
same captcha issue when it attempts to snipe for me ?
i will find something cheap and snipe to see
Kyndal |
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kyndal_net Guest
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Posted: Fri Dec 18, 2015 11:31 pm Post subject: |
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Never mind
the manager cant log in either at my end
ERROR (101): COULD NOT LOG IN
Kyndal |
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rickajho Guest
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Posted: Sat Dec 19, 2015 12:59 am Post subject: |
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kyndal_net wrote: | Never mind
the manager cant log in either at my end
ERROR (101): COULD NOT LOG IN
Kyndal |
Made me look.
I had Gixen DM closed since yesterday. I just opened it again and added a new snipe with no problems. So it's obviously logging me in ok.
I have no idea what this means...
BTW: For anyone who want to play with this, you can add an item to Gixen Desktop Manager without placing a bid. Just enter the eBay item number at leave the max bid field at 0.00 |
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rickajho Guest
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Posted: Sat Dec 19, 2015 1:07 am Post subject: |
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And...
I just tried logging in via the web page and that worked for me now! (No proxy used.)
Mario? You doing things? Or is eBay un-doing things? lol |
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imza-2008 Guest
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Posted: Sat Dec 19, 2015 1:15 am Post subject: |
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Hallo,
the same login problems.[/code][/list] |
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mario Site Admin

Joined: 03 Oct 2006 Posts: 7281
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Posted: Sat Dec 19, 2015 1:52 am Post subject: |
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Please try again now, signin should work now for most users. Service on Gixen main is also restored and snipes are executing fine now. |
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kyndal_net Guest
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Posted: Sat Dec 19, 2015 6:47 am Post subject: |
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looks to be working here too.
Online and using the GDM
Nice Work Mario
Rune Kyndal |
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beno668 Guest
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Posted: Sat Dec 19, 2015 3:35 pm Post subject: still cant log in to gixen |
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I cannot log in to gixen even after clearing cookies, setting up firefox etc. |
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Cupid

Joined: 09 Aug 2007 Posts: 8004 Location: Bristol, UK
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Posted: Sun Dec 20, 2015 3:07 am Post subject: |
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beno668,
Probably best to report this to Mario via the support email on the 'Contact' tab above.
Always include your Ebay id but never your password in emails. _________________ Mark |
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cypress-tree Guest
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Posted: Sun Dec 20, 2015 12:49 pm Post subject: Cannot Get Bids to Work, Proxy Will Not Connect to eBay |
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Cannot get snipe bidding to work. I can login to the Gixen service, but cannot get bids to work. When I setup the gixen proxy server as recommended, I can verify through Gixen that it is setup correctly and go to other websites, but when I try to go to ebay.com I get the "Unable to connect" page. Appears the proxy is blocked by eBay. Please help.
I entered this as a new topic, but probably should've just entered here as a new reply. Some people are saying they got it to work, but it hasn't worked for me since yesterday and continues to fail as of right now (12/20, 2:49 EST).
I have sent an email as well with some screen shots. I can't think of anything left to do on my end. |
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Cupid

Joined: 09 Aug 2007 Posts: 8004 Location: Bristol, UK
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Posted: Sun Dec 20, 2015 2:19 pm Post subject: |
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If you have already sent an email, I think it is best to wait for a response to that before trying anything else.
Mario is usually able to respond to emails within a day. _________________ Mark |
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