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Is there an advanced troubleshooting path for login problem

 
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rickajho
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PostPosted: Thu Dec 17, 2015 6:33 pm    Post subject: Is there an advanced troubleshooting path for login problem Reply with quote

If you have done everything you are supposed to do and still cannot login are there any advanced things you should try?

I'm a new gixen user - well trying anyway. Without the gixen proxy I got the stock "could not log in" error message. Configured the gixen proxy and verified that it's works and still get the "could not log in..." message. So far:

Have logged out of eBay from my browser.

Have cleared all eBay cookies.

Have set up and verified gixen proxy.

HAVE NOT changed my password recently. It's been the same one ever since the mandatory required password change in 2014.

Password has one, mandatory since 2014, special character: the "at" sign. (Apparently I can't use that character in a post here. Hmm...)

Have confirmed that gixen has my correct eBay username and password for the login.

Password is 13 characters long and have not received any warnings about a weak password or been required to use a captcha to login - ever.

Have never got any login verification request from eBay regarding this password, either to my cell phone or email.

Ok, so what am I missing? Is there anything else I should try before sending any emails to gixen about this? Crying or Very sad
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mario
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Joined: 03 Oct 2006
Posts: 7281

PostPosted: Thu Dec 17, 2015 8:07 pm    Post subject: Reply with quote

Please email me and include your username and a link to this forum thread. I would like to check the logs more carefully.
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rickajho
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PostPosted: Thu Dec 17, 2015 9:08 pm    Post subject: Reply with quote

Thank you for replying so quickly.

Short term follow up, if this helps explain anything:

I have tried logging in through the web site on both FireFox and Opera, both with the gixen proxy set, and have the same log in problem with both browsers. BUT:

I just downloaded the Gixen Desktop Manager and log in with that is working. Woo-woo I just added my first gixen snipe! The eBay item I added is 172026145518

Sending info as you requested as soon as I post this. It would still be good to know what my login issue is via browsers since I may not be able to access or use Gixen Desktop Manager all the time. Thank you.
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vadi-mard
Guest





PostPosted: Thu Dec 17, 2015 11:59 pm    Post subject: Reply with quote

Hi,
same problem here.
I got an "Unauthorized use of your account" message 2 days ago. I reset the password with a strong one, no special character.

Now I can not log in GIXEN. I've set the Gixen socks proxy and I can log in with these directly to ebay with no problem. Placed a bid directly,no verification requested. I use ebay for several hours with gixen ip and there is no issue, however, when I try to log in in gixen, I get the "ebay refused your password" message.

Have no idea what to do next. I've used other snipping services for years but now I get very often the "unauthorized use" message. I am in search for another service.
THanks
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Gixen
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PostPosted: Thu Dec 17, 2015 11:59 pm    Post subject:

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danmay2000
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PostPosted: Fri Dec 18, 2015 6:03 am    Post subject: Cannot Login to Gixen Reply with quote

I am also having issues logging in. I have not changed my password, and direct ebay login works fine from multiple browsers and locations.
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thedarksyde
Guest





PostPosted: Fri Dec 18, 2015 7:17 am    Post subject: Reply with quote

I also am having log in issues. Tried the app and the browser and they fail to log in. I tried logging into ebay directly and it worked fine.
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eddieandmaya
Guest





PostPosted: Fri Dec 18, 2015 9:38 am    Post subject: login props Reply with quote

yep, like the others I am unable to login, went through all the recommended steps, NOPE, still can't get on Gixen to bid on Ebay...
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7281

PostPosted: Fri Dec 18, 2015 10:24 am    Post subject: Reply with quote

I am looking into this. The problems started this morning, with ebay inserting captcha images far more frequently than common.
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baldjake
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PostPosted: Fri Dec 18, 2015 1:00 pm    Post subject: Reply with quote

Mario-

Same issue here with login as all the above people. This started yesterday as I tried to join Gixen as a new user.

I am using the website login since I am a Mac user...
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7281

PostPosted: Fri Dec 18, 2015 1:13 pm    Post subject: Reply with quote

There is a major problem going on today, and this is a result of this.

I am still working on finding a way to resolve this.
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timmo
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PostPosted: Fri Dec 18, 2015 1:37 pm    Post subject: Reply with quote

mario wrote:
There is a major problem going on today, and this is a result of this.

I am still working on finding a way to resolve this.

Same problem as others, thanks for looking into it.
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yerxa
Guest





PostPosted: Fri Dec 18, 2015 2:29 pm    Post subject: Reply with quote

Same problem that others seem to be having here. I am also not able to use the work-around that Mario has provided. When I attempt to log into eBay using the Gixen Socks Server I get stuck in an endless log on the eBay validation page, where either the image won't load (and it just an eBay logo), or the image will load but when I enter the number and press continue it just reloads the validation page.
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falken
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PostPosted: Fri Dec 18, 2015 2:37 pm    Post subject: Reply with quote

Same issue, thanks for looking into it!
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falken
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PostPosted: Fri Dec 18, 2015 2:38 pm    Post subject: Reply with quote

falken wrote:
Same issue, thanks for looking into it!


Also have this issue
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falken
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PostPosted: Fri Dec 18, 2015 2:39 pm    Post subject: Reply with quote

yerxa wrote:
Same problem that others seem to be having here. I am also not able to use the work-around that Mario has provided. When I attempt to log into eBay using the Gixen Socks Server I get stuck in an endless log on the eBay validation page, where either the image won't load (and it just an eBay logo), or the image will load but when I enter the number and press continue it just reloads the validation page.


Also have this issue. (Apologies for typo in my post above)
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Michael
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PostPosted: Fri Dec 18, 2015 3:02 pm    Post subject: Reply with quote

Same problem here. As soon as I set up Firefox with the Gixen proxy as instructed in the failed snipe message, I get stuck in repeated "Enter verification code" messages when trying to login to eBay UK. Sometimes the page doesn't even display the code to enter.

Does anyone know if this happens with all eBay sites or just the UK one?
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yerxa
Guest





PostPosted: Fri Dec 18, 2015 3:54 pm    Post subject: Reply with quote

Michael wrote:
Same problem here. As soon as I set up Firefox with the Gixen proxy as instructed in the failed snipe message, I get stuck in repeated "Enter verification code" messages when trying to login to eBay UK. Sometimes the page doesn't even display the code to enter.

Does anyone know if this happens with all eBay sites or just the UK one?


I'm having the same issue on eBay.ca
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shagvader
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PostPosted: Fri Dec 18, 2015 8:16 pm    Post subject: Reply with quote

US user here and having the same problems as everyone else. No captcha or anything when signing into ebay directly.
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kyndal_net
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PostPosted: Fri Dec 18, 2015 9:42 pm    Post subject: Reply with quote

same issue

have tried the proxy trick on both firefox an Ie

i cant get the capta pictures. but i can hear the audio
have tried multiple times on ebay.com .ca .co.uk .co.au
even tried in german

i think they have banned your IP

/Kyndal
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rickajho
Guest





PostPosted: Fri Dec 18, 2015 11:20 pm    Post subject: Reply with quote

kyndal_net wrote:
same issue

have tried the proxy trick on both firefox an Ie

i cant get the capta pictures. but i can hear the audio
have tried multiple times on ebay.com .ca .co.uk .co.au
even tried in german

i think they have banned your IP

/Kyndal



Yeah BUT:

If that were true then why can I log-in and use the Gixen Desktop Manager and that works fine, but log-in at here via the web site is not working. I would think if it's an IP block issue then neither would be working.

If for any reason you haven't used the Desktop Manager yet maybe the Windoze users should try it and report in if that works for you.

Mario the other thing that occurs to me is eBay has been screwing with the web site very recently, changing several account interface features. Notably they have a new checkout which IMO sucks and access to your PayPal account during checkout no longer works with older browsers. So who knows what else they may have changed that is causing a gixen problem.
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kyndal_net
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PostPosted: Fri Dec 18, 2015 11:28 pm    Post subject: Reply with quote

have not tried the manager. am downloading right now.

not sure how the manager works. "presumably" it would hit the
same captcha issue when it attempts to snipe for me ?

i will find something cheap and snipe to see

Kyndal
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kyndal_net
Guest





PostPosted: Fri Dec 18, 2015 11:31 pm    Post subject: Reply with quote

Never mind

the manager cant log in either at my end
ERROR (101): COULD NOT LOG IN

Kyndal
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rickajho
Guest





PostPosted: Sat Dec 19, 2015 12:59 am    Post subject: Reply with quote

kyndal_net wrote:
Never mind

the manager cant log in either at my end
ERROR (101): COULD NOT LOG IN

Kyndal


Made me look.

I had Gixen DM closed since yesterday. I just opened it again and added a new snipe with no problems. So it's obviously logging me in ok.

I have no idea what this means...

BTW: For anyone who want to play with this, you can add an item to Gixen Desktop Manager without placing a bid. Just enter the eBay item number at leave the max bid field at 0.00
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rickajho
Guest





PostPosted: Sat Dec 19, 2015 1:07 am    Post subject: Reply with quote

And...

I just tried logging in via the web page and that worked for me now! (No proxy used.)

Mario? You doing things? Or is eBay un-doing things? lol
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imza-2008
Guest





PostPosted: Sat Dec 19, 2015 1:15 am    Post subject: Reply with quote

Hallo,
the same login problems.[/code][/list]
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7281

PostPosted: Sat Dec 19, 2015 1:52 am    Post subject: Reply with quote

Please try again now, signin should work now for most users. Service on Gixen main is also restored and snipes are executing fine now.
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kyndal_net
Guest





PostPosted: Sat Dec 19, 2015 6:47 am    Post subject: Reply with quote

looks to be working here too.
Online and using the GDM

Nice Work Mario

Rune Kyndal
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beno668
Guest





PostPosted: Sat Dec 19, 2015 3:35 pm    Post subject: still cant log in to gixen Reply with quote

I cannot log in to gixen even after clearing cookies, setting up firefox etc.
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Cupid



Joined: 09 Aug 2007
Posts: 8004
Location: Bristol, UK

PostPosted: Sun Dec 20, 2015 3:07 am    Post subject: Reply with quote

beno668,

Probably best to report this to Mario via the support email on the 'Contact' tab above.

Always include your Ebay id but never your password in emails.
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Mark
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cypress-tree
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PostPosted: Sun Dec 20, 2015 12:49 pm    Post subject: Cannot Get Bids to Work, Proxy Will Not Connect to eBay Reply with quote

Cannot get snipe bidding to work. I can login to the Gixen service, but cannot get bids to work. When I setup the gixen proxy server as recommended, I can verify through Gixen that it is setup correctly and go to other websites, but when I try to go to ebay.com I get the "Unable to connect" page. Appears the proxy is blocked by eBay. Please help.

I entered this as a new topic, but probably should've just entered here as a new reply. Some people are saying they got it to work, but it hasn't worked for me since yesterday and continues to fail as of right now (12/20, 2:49 EST).

I have sent an email as well with some screen shots. I can't think of anything left to do on my end.
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Cupid



Joined: 09 Aug 2007
Posts: 8004
Location: Bristol, UK

PostPosted: Sun Dec 20, 2015 2:19 pm    Post subject: Reply with quote

If you have already sent an email, I think it is best to wait for a response to that before trying anything else.

Mario is usually able to respond to emails within a day.
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Mark
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