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Tells me my password is \"wrong or not secure enough\&

 
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dudleydawson08
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PostPosted: Sun Aug 02, 2015 4:42 am    Post subject: Tells me my password is \"wrong or not secure enough\& Reply with quote

Hi,
Im trying to sign up for your service but each time when i attempt to sign up by entering my ebay username and password it tells me im either entering the wrong password or it is not secure enough. Ok, fine. So i went to ebay as it directed me and changed my password, adding elements to make it more secure. Same message. I don't know what else to do. Please advise.
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Joined: 09 Aug 2007
Posts: 7956
Location: Bristol, UK

PostPosted: Sun Aug 02, 2015 7:20 am    Post subject: Reply with quote

After changing credentials on Ebay I now usually advise people to wait a day or so before using those credentials to log in elsewhere.

That reduces the possibility of Ebay thinking someone is trying to break into your account.

So my advice would be try again tomorrow evening and do not keep trying until then.
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Dudleydawson08
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PostPosted: Sat Aug 08, 2015 2:02 pm    Post subject: Tells me my password is incorrect. It isn't. Reply with quote

The problem persists. Changed my password at Gixen's request. Waited days. Tried to log in again. Tells me i have the wrong password. It is not the wrong password. Ive been using eBay just fine. Is there a way to contact someone who actually works at Gixen?
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Joined: 09 Aug 2007
Posts: 7956
Location: Bristol, UK

PostPosted: Sun Aug 09, 2015 12:58 am    Post subject: Reply with quote

Yes, you can contact Mario direct at the support address given on the 'Contact' tab above... he is usually able to respond within a day or so.

Please include your Ebay id, but NOT your password, in any email you send.
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PostPosted: Sun Aug 09, 2015 12:58 am    Post subject:

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