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Your account has been suspended for the following reason: T

 
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brett30518
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PostPosted: Sun May 25, 2014 7:09 am    Post subject: Your account has been suspended for the following reason: T Reply with quote

Your account has been suspended for the following reason: Too many failed login attempts (5).


i forgot my new ebay password and now cannot log into gixen even with the correct password. How can i clear this out?
Thanks
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7267

PostPosted: Sun May 25, 2014 7:12 am    Post subject: Reply with quote

Please try again now, but make sure you verify you have a correct password at ebay first.
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brett30518
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PostPosted: Sun May 25, 2014 10:39 am    Post subject: Reply with quote

Thanks! Love the gixen.
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Garcya85
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PostPosted: Sun Jul 06, 2014 3:43 am    Post subject: Reply with quote

I got the same issue and i did not even change my password, only cleared my cookies.
how can i login? have to wait a certain amount of time?
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Gixen
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PostPosted: Sun Jul 06, 2014 3:43 am    Post subject:

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Cupid



Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK

PostPosted: Sun Jul 06, 2014 3:47 am    Post subject: Reply with quote

Garcya85,

To get a block like this removed you will need to contact Mario via email at the address supplied on the Contact tab above.

Please provide your Ebay id in the email (but not your password).

An explanation as to why you think the block was applied could also speed up resolution for you.
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Mark
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susannemc
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PostPosted: Sun Jul 06, 2014 3:52 am    Post subject: Same issue Reply with quote

I have the same issue. First it said that I had a wrong password, I thought that maybe my new ebay password didn't work well on gixen, so I changed it. Nothing.

Then I found out that there was a problem with my proxy followed the steps described here www(dot)gixen.com/whatsmyip.php?username=
about www(dot)gixen.com/proxyconfig.txt and tried again. Now my account has been suspended because of too many failed login attempts (6).

What can I do now?
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Cupid



Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK

PostPosted: Sun Jul 06, 2014 3:56 am    Post subject: Reply with quote

susannemc,

I think we all need to contact Mario via email, myself included, because I have the same issue.

Only Mario will be able to sort this out, and us meddling may just be making things worse right now.
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Mark
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7267

PostPosted: Sun Jul 06, 2014 6:28 am    Post subject: Reply with quote

Use http://www.gixen.com/forum/viewtopic.php?t=6813 for any updates.
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