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bought subscription but won't let me use Gixen

 
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bestpricemarketplace
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PostPosted: Thu May 30, 2019 6:30 am    Post subject: bought subscription but won't let me use Gixen Reply with quote

bought subscription but won't let me use Gixen PLEASE fix
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6272

PostPosted: Thu May 30, 2019 6:37 am    Post subject: Reply with quote

What do you see? If eBay authorization issue, you can renew it from the Gixen settings page. You have to do this, I can't - ebay requires it every 18 months. Please email me if you can't find the option.
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Barnabee
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PostPosted: Sun Jun 02, 2019 5:11 am    Post subject: Subscription paid three times!! Still not recognised Reply with quote

Tried to snipe something and keeps saying my subscription has expired, but I found through PayPal I have paid THREE TIMES (probably my bad for not checking first) so I really need two things:

1. Please can you refund two of the three.
2. Explain why I can’t snipe owt?

Thanks

Barnabee
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Cupid



Joined: 09 Aug 2007
Posts: 5668
Location: Bristol, UK

PostPosted: Sun Jun 02, 2019 6:02 am    Post subject: Reply with quote

Please can you state exactly what the error message is that you are getting ?

Is it possible that you have more than one Gixen account ? Perhaps your payments were credited to a different one from that to which you are logging in to ?

Have you emailed Mario, as he requested above, because it's only that way that he can match your subscription to your email address and therefore your payment.
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Mark
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6272

PostPosted: Sun Jun 02, 2019 6:49 am    Post subject: Reply with quote

Barnabee, please email me and include your ebay username and Gixen username. I will issue refunds for extra payments, however not sure why you are unable to use your account regardless of mirror subscription - could it be expired eBay authorization?
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