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k0t2
Guest
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 Posted: Wed Jun 11, 2025 4:35 pm Post subject: Can\'t reset password |
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I've been trying to reset my password for the last several days, but I'm not getting the password reset email message. I've checked my spam folder.
I've emailed support, but haven't heard back.
Suggestions? |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7291
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| Posted: Wed Jun 11, 2025 7:19 pm Post subject: |
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| There was an issue with one service on the front-end server that has been resolved now. Please try again, it should work now. |
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k0t2
Guest
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| Posted: Thu Jun 12, 2025 10:51 am Post subject: |
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| Sorry, I just tried it again, and I still haven't received a reset code. |
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todd ruel
Guest
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| Posted: Sun Sep 21, 2025 8:56 pm Post subject: Same problem: password reset |
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Hello.
I've been a dedicated customer for years, but it's impossible for me to change my password.
My contact email address is no longer in use. I need to change my contact email address so that you can send me the code to validate a pasword change.
How do I change my contact email address? I don't see any place where I can see my account details.
---Todd |
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Gixen
Advertisements
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| Posted: Sun Sep 21, 2025 8:56 pm Post subject: Same problem: password reset |
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Cupid
Joined: 09 Aug 2007
Posts: 8015
Location: Bristol, UK
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| Posted: Mon Sep 22, 2025 2:23 am Post subject: Re: Same problem: password reset |
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| Quote: | todd ruel wrote:
How do I change my contact email address? |
That question was last addressed here.
| Quote: | Log in here on the web interface.
On the 'My Snipes' page, near the top, press the 'Settings' button.
On the page that comes up, the email address is in the 'Notification' section. |
Does that help you to resolve this issue ?
_________________
Mark |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7291
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| Posted: Mon Sep 22, 2025 3:56 am Post subject: |
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Todd,
Please email me, include your username and the link to this forum thread. |
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