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Extended Subscription but never got credit

 
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RAROSE1990
Guest





PostPosted: Tue Sep 03, 2019 8:48 pm    Post subject: Extended Subscription but never got credit Reply with quote

My subscription expiration date was Dec 7, 2022. I just extended my subscription for 2 more years to be added as a recurring charge. For some reason it hasn't updated to 2024.
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juangrande



Joined: 09 Aug 2007
Posts: 881
Location: San Diego, California, USA

PostPosted: Tue Sep 03, 2019 9:55 pm    Post subject: Reply with quote

I would suggest emailing Mario directly at his Gixen support address, following the instructions on the Contact page. Be sure to include your Gixen username so that Mario can look up your account and investigate what's happening.
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John

If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra
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rarose19902
Guest





PostPosted: Wed Sep 04, 2019 1:06 pm    Post subject: Extended Subscription but never got credit Reply with quote

Thanks John, my user is RaRose1990, hopefully Mario will check this forum and provide a fix. I will check back in a few days when I return home from work.
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rarose19902
Guest





PostPosted: Wed Sep 04, 2019 1:09 pm    Post subject: Extended Subscription but never got credit Reply with quote

I should have said my user is RaRose19902
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6258

PostPosted: Wed Sep 04, 2019 2:38 pm    Post subject: Reply with quote

You have 2 Gixen usernames (rarose19902 and rand55) linked to the same eBay username. Your payment was made for rand55. You can either use that one, or transfer your subscription by using https://www.gixen.com/transfersubscription.php

Email me next time, these issues are best dealt with off-forum.
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