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Bid not placed

 
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ssmith7122
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PostPosted: Wed Jun 12, 2019 5:44 am    Post subject: Bid not placed Reply with quote

I subscribe to Gixen and mirror and have used the service successfully in the past. However, yesterday I placed a snipe on item 223541421372 which was not placed due to "network error" the item had no bids and has since been re-listed. I am trying to work out what went wrong as I was clearly not out bid.

Any help appreciated as I don't want this to happen again.

Thanks.
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Cupid



Joined: 09 Aug 2007
Posts: 5687
Location: Bristol, UK

PostPosted: Wed Jun 12, 2019 6:00 am    Post subject: Reply with quote

Was this the status given the snipe on both the Main and Mirror server tabs ?
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mario
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Joined: 03 Oct 2006
Posts: 6287

PostPosted: Wed Jun 12, 2019 6:14 am    Post subject: Reply with quote

I just looked, and main server received a network error, while mirror server received back from eBay "internal application error" with eBay error code 10007. I have no idea what it means, only eBay does.

I will open a case with eBay about this, but it may take a while to receive a response. It looks like they had an issue at that moment. This is very rare, but it happens.
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ssmith7122
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PostPosted: Wed Jun 12, 2019 8:13 am    Post subject: Reply with quote

Thank you so much for looking at this. Yes it was marked as an error on both servers. If it was an ebay error then at least I know I didn't do anything wrong!
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PascaleRadi
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PostPosted: Fri Jun 14, 2019 2:44 am    Post subject: Gixen didn't bid, lost item, why? Reply with quote

Hi,
wondering why Gixen bid failed?
Ebay id number - 73878729050

Thank you
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packrat
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PostPosted: Fri Jun 14, 2019 8:25 am    Post subject: No bid place, item ended without selling Reply with quote

This also happened to me and I've never had this happen before. Item was 192949472597 and no bids were made and item did not sell. I got an email stating auction ended but no bid was ever placed.
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Cupid



Joined: 09 Aug 2007
Posts: 5687
Location: Bristol, UK

PostPosted: Sun Jun 16, 2019 5:46 am    Post subject: Re: Gixen didn't bid, lost item, why? Reply with quote

PascaleRadi wrote:
Hi,
wondering why Gixen bid failed?
Ebay id number - 73878729050

Thank you


That is not a valid item number.

What was the status given to the snipe on both the Main and Mirror tabs ?
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Cupid



Joined: 09 Aug 2007
Posts: 5687
Location: Bristol, UK

PostPosted: Sun Jun 16, 2019 5:47 am    Post subject: Re: No bid place, item ended without selling Reply with quote

packrat wrote:
This also happened to me and I've never had this happen before. Item was 192949472597 and no bids were made and item did not sell. I got an email stating auction ended but no bid was ever placed.


As stated on the auction page:

'This listing was ended by the seller because the item is no longer available.'
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PascaleRadi
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PostPosted: Mon Jun 17, 2019 1:32 am    Post subject: Re: Gixen didn't bid, lost item, why? Reply with quote

Cupid wrote:
PascaleRadi wrote:
Hi,
wondering why Gixen bid failed?
Ebay id number - 73878729050

Thank you


That is not a valid item number.

What was the status given to the snipe on both the Main and Mirror tabs ?


Sorry i missed the 2 out from the start.
I got an email from Gixen
Email said -
Item: 273878729050
Title: Gymshark Flex Crop Top Size Small
Status (main): eBay Trust & Safety Error Filter Id: <div> <div class="errPanel"> <div class="panel-n"> <div class="panel-e"> <div class="panel-w"> &nbsp;</div> &lt
Your maximum bid: 25.00
Current price: 18.00

I'd like to bid on something else but scared it won't work again.
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Cupid



Joined: 09 Aug 2007
Posts: 5687
Location: Bristol, UK

PostPosted: Mon Jun 17, 2019 2:23 am    Post subject: Reply with quote

Is this a reasonably new Ebay account ?

Ebay sometimes give that kind of error when they want more information from you before they will allow you to place more bids.

I recommend placing a few manual bids before setting up any more snipes on Gixen, and if you find Ebay then prompts you for information, like your credit card number or Paypal account, that should sort this issue out.
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PascaleRadi
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PostPosted: Mon Jun 17, 2019 3:54 am    Post subject: Reply with quote

Cupid wrote:
Is this a reasonably new Ebay account ?

Ebay sometimes give that kind of error when they want more information from you before they will allow you to place more bids.

I recommend placing a few manual bids before setting up any more snipes on Gixen, and if you find Ebay then prompts you for information, like your credit card number or Paypal account, that should sort this issue out.


Hi,
Thank you for replying, I have had this account since 2011.
Ebay have all my information ie paypal and credit card.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6287

PostPosted: Mon Jun 17, 2019 4:03 am    Post subject: Reply with quote

Here is what eBay returned:

"To help protect your account, eBay has put a temporary block on your site activity at this time. In order to maintain a safe trading environment, limits are occasionally placed on accounts until we obtain additional verification from a member. These limits in no way are meant to question your record with eBay or standing within the eBay community. At this time, we ask that you complete the verification process."

eBay then provides the following link:

http://shiptrack.ebay.co.uk/ws/eBayISAPI.dll?SCRPlaceCall
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PascaleRadi
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PostPosted: Mon Jun 17, 2019 4:22 am    Post subject: Reply with quote

Hi Mario,

I have completed the link.

Will I be able to bid from Gixen now? Smile
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Cupid



Joined: 09 Aug 2007
Posts: 5687
Location: Bristol, UK

PostPosted: Mon Jun 17, 2019 4:38 am    Post subject: Reply with quote

PascaleRadi wrote:
Will I be able to bid from Gixen now? Smile


If Ebay are now happy, just as they will through their own website, they should indeed also accept last second bids via Gixen.
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