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tyfuzz
Guest
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 Posted: Fri Nov 10, 2017 8:26 am Post subject: i'm not receiving any email notifications |
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Hi. I'm a mirror subscriber and for some days to now, I miss my email notifications on how did my bids went through.
Is there any kind of situation going on?
eBay item ID: 182870275747
(but the problem is occurring with all of my recent bids - no notification email messages.) |
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juangrande
Joined: 09 Aug 2007
Posts: 890
Location: San Diego, California, USA
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| Posted: Fri Nov 10, 2017 8:48 am Post subject: |
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Have you verified that messages sent by Gixen are not being filtered as spam by your mail client or ISP?
_________________
John
If you don't know where you are going, you will wind up somewhere else.
--- Yogi Berra |
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tyfuzz
Guest
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| Posted: Fri Nov 10, 2017 9:17 am Post subject: |
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Yep, I have! (sorry, as I forgot to mention that, but that was my first move.  )
I just went to check my history on received messages from Gixen and I can see that the last day I got a notification email message was last 31st of October 2017 regarding eBay item 152763029942.
Hope it helps on solving the situation. |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7240
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| Posted: Sun Nov 19, 2017 4:53 am Post subject: |
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| This service was restarted in the meantime, sorry for the late response. |
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Gixen
Advertisements
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| Posted: Sun Nov 19, 2017 4:53 am Post subject: |
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tyfuzz
Guest
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| Posted: Fri Nov 24, 2017 3:17 pm Post subject: |
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Dear Mario, the email notifications are still not working...  |
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Guest
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| Posted: Sat Nov 25, 2017 12:58 pm Post subject: |
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| You aren't using GMX Mail are you? GMX seems to eat Gixen emails, they don't go in spam, they just don't arrive. |
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tyfuzz
Guest
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| Posted: Wed Nov 29, 2017 1:26 pm Post subject: |
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I'm using a GMail account (the same account for the last 11 years so far)!
Still, no notification email messages... |
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Cupid
Joined: 09 Aug 2007
Posts: 7919
Location: Bristol, UK
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| Posted: Thu Nov 30, 2017 3:33 am Post subject: |
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OK,
From your gmail address, please try emailing Mario direct at the support address given on the Contact tab above...
He can then look into whether or not those emails are actually being sent, or not.
Just sending that email, could help since it indicates to gmail that you are interested in receiving emails from this domain.
_________________
Mark |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7240
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| Posted: Fri Dec 01, 2017 8:33 am Post subject: |
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| I have had no instances of Gmail filtering out Gixen emails, in fact it has been the most reliable one. |
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tyfuzz
Guest
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| Posted: Wed Dec 06, 2017 2:21 pm Post subject: |
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Dear Mario,
Can you please take a look in my account?
The problem still persists... I'm not getting any email messages from Gixen.
I went to the 'options' section and tried to disable the notification settings (in order to turn it on again as a kind of "reboot" but the Gixen system won't let me disable it.
So it seems something quite wrong is going on there.
Help, please! |
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Cupid
Joined: 09 Aug 2007
Posts: 7919
Location: Bristol, UK
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| Posted: Thu Dec 07, 2017 3:35 am Post subject: |
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tyfuzz,
Have you also emailed Mario, as I suggested above ?
_________________
Mark |
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tyfuzz
Guest
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| Posted: Thu Dec 07, 2017 10:05 am Post subject: |
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| Oops! I had not. Will do it right now. |
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