EBAY ERROR: LOGIN TIMEOUT (1)

[lisa3]

I still won but had no competition so YAY! i am a gixen subscriber too. is this just a funky ebay problem? My next snipe in line worked fine.. and so did ones prior to it... i know ebay makes changes (temporary and otherwise) all the time and they should just leave it alone... but they don't.
i did have my account shut down to reset the PW fairly recently (many dealt with the same thing)... but been there, done that.. and i was back to operating as usual....

thanks!
LISA

[Cupid]

If you won that auction then I imagine that on the Mirror tab you would find a status of 'WON'...

This is the primary reason that a Mirror subscription is so valuable and why it was developed in the first place, failures like this occur for around 1 in 300 snipes on a single server... then your Mirror server is there to make the bid from a different location making the overall service significantly more reliable.
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Mark

[cvydas13]

Sounds like a money grab Cupid, you just couldn't help but plug the mirror service thing huh. How do we know your not doing that intentionally to get more subscribers, fact is the given service is increasingly unreliable, for whatever the reason. I have now lost several bids this year alone when before I never had a single problem. What are the chances I also had this same exact error and lost an auction tonight. Seems to me you guys need to investigate... it certainly doesn't bring much confidence to the free service why would we subscribe now when there is likely something going on with gixen. Oh right right because it will ensure the snipe would go through, yea you say that now until that doesn't work either and there's some other unforseen problem. Nevertheless, I'm ticked off like i was when I had captcha issue so this time i made sure I bid from my mobile on my 3g network then gixen wouldn't have to deal with that and now this "EBAY ERROR: LOGIN TIMEOUT (1)" nonsense. So now I'm out $15 when I could have just bid through eBay more aggressively and probly won it, which is exactly what I told myself the last time gixen failed. Instead, an item trending at $33, sold for just $13! That should have been me...ugh.

[img]s32.postimg.org/7o1iftu51/Edited_Screenshot_2016_07_08_01_48_54.jpg[/img]


Your servers do seem overloaded if it times out on a simple snipe operation. Which will only make you happy to hear I probly won't be coming back to gixen to meet my sniping needs, 1 less person to overload your free servers which probly are already in the red.

[cvydas13]

I meant intentionally crippling the free servers, if that wasn't clear in the post above.
P.S. how are we supposed to link to screenshots when the forums have the word h**p:// on the ban list?
P.P.S. can't edit posts? Good grief.

[Gixen]

[craftique_cards]

191911810281 Shows up on Mirror - Says: BID UNDER ASKING PRICE (I won it because I bid directly on eBay)

191911806995 Never Fired

2016/07/07
Hi Gixen Support,

I have recently become a subscriber because Gixen has not failed me in the past. But today I lost a very, very important auction, that I had specifically entrusted to Gixen based on past performance with a free account. I lost this auction as well as one other with the same error, although I won earlier auctions with no problem. So I don't understand what happened.

The error that I received for both auctions was: EBAY ERROR: LOGIN TIMEOUT (1)

I checked the Forums and found someone else who also had this same problem. The post was from yesterday, July 6th. It didn't look like Gixen Tech Support replied, although there was an empty Gixen Advertisement box there. But another user replied and said to check the Mirror site, because the redundancy is one of the benefits of a Gixen subscription.

So I checked the Mirror site and only one of the two (NOT the critical one) had a reply there. The non-critical auction said "Bid Under Asking Price." My Gixen bid was $8.88. I had already bid a small amount on eBay so I could see it on my eBay Summary page. It turns out that I WON that non-critical auction for $7.00 (my eBay bid), but Gixen said that my $8.88 bid was under the asking price?!? There was no information on the Mirror site for my critical auction loss.

I don't understand why Gixen failed me twice with the same error and different responses. Reminder, the error was: "EBAY ERROR: LOGIN TIMEOUT (1)".

Can someone trace back and see what happened and explain it to me please?

In the meantime, I have canceled all other Gixen snipes.

David (a new subscriber)

[craftique_cards]

Just like the poster above said, because the snipe for my critical auction didn't fire, an item that is trending at $25 - $29 went for $8.50! I couldn't believe it. There's no guarantee that my bid would have won, but to not have been able to place it because Gixen didn't fire it, is distressing to say the least.

David

[craftique_cards]

How do you edit a post on this Forum?

[Cupid]

There are a lot of questions here, I'm bound to miss some...

As I have pointed out, many times, there would never be any benefit in diminishing the free service in order to get people to subscribe... as you rightly suggest people trust the service less after they have a failure, not more.. and are thus much less likely to subscribe... even when that service only costs $6 per year.

It does appear that increasingly Ebay takes actions that, probably inadvertently, affect the operation of sniping services... if you use Gixen exclusively you are unlikely to notice that many other services have had significant problems with their service this year. Not exactly an excuse, but the fact that Mario has managed to keep the service operational, at all, has to be seen as quite a major achievement in this environment.

If you bid manually on an auction, Gixen will not be able to bid if you have already placed a bid higher than your snipe amount, then you will rightly receive a 'BID UNDER ASKING PRICE' status, because Ebay will refuse the bid stating that it must be higher than you have already bid.

You can't edit posts on this forum unless you have a registered posting account, this forum is deliberately left open so that anyone can post, whether or not they have such a posting account... Mario occasionally sets up those accounts, on request from users that post here on a regular basis over a protracted period.

Many URL keywords are banned in order to reduce the possibility of spam being posted here, which, when allowed, causes huge amounts of posts to have to be deleted on a regular basis.

Grouped snipes are never Mirrored and thus do not appear on the Mirror tab, consequently they do not have the benefit of the extra reliability available through the use of the Mirror server. This is deliberate policy because, by definition, regular grouped snipes are replaceable with one another... it is also not possible to implement a cancellation between two entirely independent servers without coupling them in such a way as they become dependant upon one another.

If you want someone to look into any particular snipe that failed, please provide, at least, the auction number and preferably the status that the snipe was given both on the Main and The Mirror tab after the auction finished. The amount of your snipe may also be relevant and useful in any investigation.

Mario can be contacted direct via email at the support address given on the 'Contact' tab above, please always include your Ebay id when you do so.
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Mark

[CurbedLarry]

Item: 252448262941

Another lost auction due to EBAY ERROR: LOGIN TIMEOUT (1)

Relatively new to Gixen, coming from sadly abandoned Joybidder app.

Previously bid/won ~10 in last couple of months, no problems. First error not inspiring confidence or encouraging me to pay for the mirrored service, especially if it suffers from the same problem.

If error becoming common in the last few days then clearly some tweaks required to the login process, giving it more time. Error not at a peak time either, Friday morning in the USA.

[TIO200]

311647384750. THIS ITEM HAD ONLY ONE BID, WAS IT MINE OR SOMEONE ELSE? IT said that there was an ebay time out. the others were entered, but where is the consistency with auctions. it is getting too hot to be bothered with disappointments and ebay i think i will close down my bids for a while.. the slang.. chill out.. never sounded so good!

[Peter]

The first indication that something was going amiss was eBay saying there had been a false login to my account.
Second, earlier this week I couldn't log on to Gixen for a day.
Third, today a bid wasn't placed. Gixen message was a Timeout Error.
Such a shame.

[Cupid]

Are you all finding that the Mirror is timing out too?

My snipes still appear to be being executed successfully, and I have won more than I expected today, so I'm suspecting other snipimg services are being affected by this, perhaps more so than Gixen even.
_________________
Mark

[lisa3]

i had some more of the error timeout (1) again today but still won and apparently the 2nd server went for it... i highly recommended the paid service.. its only 6.00 a year which is nothing for more peace of mind! all other snipe services cost a LOTper item! and i can't risk losing! so i do what i can... i had a failure here before but it is very very rare.. its bound to happen knowing how ebay is constantly changing things... for my mega important auctions, i watch it too as time draws near JUST IN CASE!

[CurbedLarry]

For reference my bid was against eBay UK.

Have changed my settings to submit to eBay US instead. If Gixen servers are in the US then it has to be more reliable right? Especially if most UK auctions will end at a quieter US time.

Think I'll be using Joybidder as a backup for time being, it appears the timing issues that started a few months ago might have stopped.

[cleancutt]

It never amazes me more than to see that no good deed goes unpunished. I feel for Mario, who does not have to offer anyone a "free" service. I think that all of you people who only have the time to b*tch and complain when their snipe does not work, should really take a long look at yourselves! I would be totally ashamed of myself if I were any of you! Instead of reflecting on the dozens, and I am sure of many of you 100's and even a few more 1000's of items that this has WORKED ON you seem to only reflect on the ONE that it did not. How hard is it folks to spit up $6.00 for a YEAR OF SERVICE? OMG, this to me is such an easy fix!!

You make it sound as if it was a million dollars! I would think that if any of you had a Conscious you would pay up just because it is the RIGHT THING TO DO! Maybe, just maybe, it is karma! Yes there I said it, you ride along, paying nothing then when something goes wrong you blame Gixen! Yes, I think of it as Karma!

Yes, sometimes it does not work, I have had it happen myself. Yes, I am a paying member for TWO accounts! I live on disability have very little money to even spend, yet it is the RIGHT thing to do! So maybe you people should think before you speak, or maybe at least thank Mario every now and then!!

There is my 2 cents!

Rhonda

Off Her Soap Box (FOR NOW)

[Cupid]

Actually, ebay.co.uk servers are also in California... so if you are in the UK it makes no difference, reliability wise, whether you choose to send your Gixen snipes to .com or any other Ebay site. Using Gixen from the UK is more likely to be successful than trying to do the same by manually placing the bid in the last few seconds of the auction from home though... but that is the case not just for this reason.

There is an an argument that many subscribe to, that it makes sense to point the Mirror at a different domain from the Main... this is because Ebay tend to roll out changes that can sometimes affect sniping software on a site by site basis... not all of them at once... so if changes occur on only one of those sites, your snipes are more likely to succeed since they are also targeted at another, less likely to have had that change applied. Mario has always been very quick to adapt the software to cope with such changes though, and that is because he constantly monitors the situation.

If the occurrence of a specific type of failure increases, then I know Mario looks into it, and not just at the statistics level, he does try to see if there is an underlying cause that he can address by making changes, and he has made many such changes over the years, not all are successful long term, but we do move forward with every different approach that is tried to overcome any type of snipe failure... learning as we go from both those that improve things and equally from those that do not.

I'm sure this will be no exception, if there is indeed an increase in this type of failure, as the amount of reporting on this thread over the past few days would tend to indicate... if it were happening to everyone, though, then you would expect a great deal more complaints than this considering how many people use Gixen on a regular basis.

My best advice on this is still the use of the Mirror option, as indicated above, by more than one contributor, this does seem to be helping with this incident as it has with many others in the past.
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Mark

[mznxmznx]

Another bid lost due to EBAY ERROR: LOGIN TIMEOUT (1)
Item 272294077212

[craftique_cards]

2016/07/09

Hey Rhonda,
Why don't you Chill Out and READ the posts before you criticize?

David (Craftique_Cards)

[Cupid]

To be fair to Rhonda, there are a number of contributions to this thread, from different users, and she has not been specific about which she is addressing.

Please, let's not turn on each other, as a community we have come a long way together and I truly believe that the spirit of cooperation is what makes the whole service stronger and helps us move forward in a positive manner.
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Mark

[craftique_cards]

[craftique_cards]

I need to make a clarification.

191911806995 Never Fired - this is because of the EBAY ERROR: LOGIN TIMEOUT (1) I guess. Both of my auctions got this error on the main server.

191911810281 got the EBAY ERROR: LOGIN TIMEOUT (1) error on the main server, but also BID UNDER ASKING PRICE on the Mirror, even though my bid on eBay was $7 total (without having the Automatic Bid feature) and my Gixen bid was $8.88.

That is why I wondered if my being the last bidder on eBay affected Gixen in some way, even though $8.88 is higher (by more than one bid amount) than $7.00. Both of them were my bids.

David

[Cupid]

OK David,

Yes, unfortunately there is a lack of redundancy when you have grouped snipes, for the reasons I laid out earlier.. I wish that were not the case since it has been the the source of many support posts on this forum over the years when that lack of redundancy has resulted in more lost snipes than is the case with the normal mirrored snipes.

OK, so now we come to the more interesting case of item 191911810281 where you got a 'BID UNDER ASKING PRICE' on the Mirror when the bid you placed manually was only $7.. I note that you placed it with just 5 seconds left on the auction.... I would have to say that would be a first if indeed your underlying bid was less than the $8.88 of your Gixen snipe...

The only way to get that status is for Ebay to return a page that explicitly states that your bid was not high enough... I have never known Ebay to return such a page unless the bid that you had already placed was of the same amount being bid, or more.... of course now that the auction has finished it is impossible to check what your actual bid was.... it could have been thousands and Ebay would still only make you pay the $7.00 necessary to beat the other bid by one bid increment.... since you bid so late and perhaps in a hurry are you absolutely certain that you didn't perhaps type in 700 when you meant to type only 7.00 ? As I say, if your underlying bid were actually less than 8.88 then you would be the first person ever to experience a failure of that specific type...

Only Mario has access to the servers to look at the logs, he sometimes has the actual page returned by Ebay... so, if that is what you would like him to do I think I would recommend following up your original email with the details of this specific one. I do know that he is round and monitoring the system as usual at the moment, at least he was earlier today, but he may have a backlog of emails to get through, I don't know.
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Mark

[mario]

I will try to respond here to most of the issues I have seen reported above.

1. I do not deliberately degrade quality of free service. I have never done that, and never will. In fact, over the years many users asked me "would mirror have helped" in some situations in which their snipes failed, and I always answered truthfully. In many cases it wouldn't have helped, and I always said so.

2. In the last three weeks, there were many instances of timeouts and ebay captchas that blocked snipes. A spike in these failures was triggered by the attack on Gixen on June 20th.

3. As of yesterday, both of these problems are resolved now. I can't discuss technical or other details how and why yesterday, but take my word for it - failures are now very rare again.

Please email me for specific details if needed.