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karenw7749
Guest
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 Posted: Wed Sep 30, 2015 2:47 am Post subject: Login Failure |
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| I cannot log in. It is telling me I have the wrong information, but it is correct. I log in to eBay with the same. I have tried both browsers (Explorer & Chrome). Neither work. eBay works fine. Thank you for your assistance. |
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frankie
Guest
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| Posted: Thu Oct 01, 2015 9:19 am Post subject: log in fail |
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Hi,
same here, cannot log in, please help, thank you |
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frankie
Guest
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| Posted: Thu Oct 01, 2015 9:35 am Post subject: Re: Login Failure |
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| karenw7749 wrote: | | I cannot log in. It is telling me I have the wrong information, but it is correct. I log in to eBay with the same. I have tried both browsers (Explorer & Chrome). Neither work. eBay works fine. Thank you for your assistance. |
Hello Karen, I change my password on Ebay removing all special characters then I was able to log in. If you have any special charcters it's may be a solution. Hope it helps |
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gogogo
Guest
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| Posted: Fri Oct 02, 2015 1:26 am Post subject: |
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| It means that the credentials are not properly encoded (url encode method) before being sent to eBay. It is GIXEN fault that can easily be fixed. |
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Gixen
Advertisements
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| Posted: Fri Oct 02, 2015 1:26 am Post subject: |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7281
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| Posted: Fri Oct 02, 2015 3:40 am Post subject: |
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| This is likely a coincidence - I don't think this problem is caused by presence of special characters, this has long been fixed. Please email me with your username and I will investigate. |
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833832
Guest
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| Posted: Sun Oct 04, 2015 10:18 am Post subject: Log in Failure |
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| have same problem today. Tried to login - Logi in works well with Ebay but not with Gixen. Did work when I used it last (about 1 week abo ) passwort contains a (at) |
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Guest
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| Posted: Sun Oct 04, 2015 10:29 am Post subject: |
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| I'm having the same problem. There are no special characters in my ebay ID and I haven't changed my ebay password. I've tried different browsers, and changed my user agent to the Googlebot one, and a Chrome incognito session, and rebooting my PC. I am using my home PC, which is the one I always use for Gixen. |
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833832
Guest
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| Posted: Sun Oct 04, 2015 10:30 am Post subject: Log in Failure |
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| log in not possible still, but snipe placed last week did work well. I guess there is something wrong with the log in routine |
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dave_wave123
Guest
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| Posted: Sun Oct 04, 2015 12:23 pm Post subject: same problem |
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| Same problem. Does not let me log in 252108311515 |
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Cupid
Joined: 09 Aug 2007
Posts: 8003
Location: Bristol, UK
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| Posted: Sun Oct 04, 2015 2:07 pm Post subject: |
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If your log in problems persist, you may find you get a faster and more tailored response if you email the support address given on the Contact tab above... always include your Ebay id, but never your password in such emails.
_________________
Mark |
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somepirate
Guest
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| Posted: Fri Oct 09, 2015 4:20 am Post subject: |
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| i can confirm that there are problems with passwords that contain special characters =( |
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Cupid
Joined: 09 Aug 2007
Posts: 8003
Location: Bristol, UK
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| Posted: Fri Oct 09, 2015 8:46 am Post subject: |
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Can you tell is which special characters cause you issues?
Can you also state where they cause problems, the Gixen Desktop Manager, a desktop browser (which one?) or a mobile/tablet browser (again which one?) or somewhere else, I have not thought of?
You may not be able to post them here... if not, please send the characters (not the whole password) via email to the support address given on the 'Contact' tab above.
_________________
Mark |
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victorkiam
Guest
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| Posted: Fri Oct 09, 2015 12:10 pm Post subject: |
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| Anonymous wrote: | | I'm having the same problem. There are no special characters in my ebay ID and I haven't changed my ebay password. I've tried different browsers, and changed my user agent to the Googlebot one, and a Chrome incognito session, and rebooting my PC. I am using my home PC, which is the one I always use for Gixen. |
I posted this problem but it's gone now - a big thank you to whoever fixed it. |
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Cupid
Joined: 09 Aug 2007
Posts: 8003
Location: Bristol, UK
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| Posted: Sat Oct 10, 2015 12:32 am Post subject: |
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victorkiam,
As I implied on an earlier response on this thread, often these measures are temporary actions taken by Ebay against your account and do not persist for more than a few days.
Unfortunately no guarantee can be give that the measures will never re-occur.
_________________
Mark |
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