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Login using gixen.com/de impossible

 
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Volker
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PostPosted: Thu May 29, 2014 8:17 am    Post subject: Login using gixen.com/de impossible Reply with quote

I used for login the german version of gixen.

After changing my eBay password, a few days ago, it isn't possible to login. The message is: Password trifft nicht zu. Konnten Sie nicht einloggen (invalid password. Not possible to login you).

If I use the english login it works. Why, what's the difference?
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Cupid



Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK

PostPosted: Thu May 29, 2014 11:55 am    Post subject: Reply with quote

Do you have any special characters in your new password, sometimes they can cause problems?

For password issues it is often best to use email since you cannot provide specifics on an open forum.

You can contact Mario on the support email address given on the 'Contact' tab above... in your email please include your Ebay id, but not your password as email is not secure enough either.
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mario
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Joined: 03 Oct 2006
Posts: 7267

PostPosted: Thu May 29, 2014 6:41 pm    Post subject: Reply with quote

Volker, can you please try www.gixen.com/de-new and let me know if you can login? It's a newer version of German site with better encoding handling.
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Volker
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PostPosted: Fri May 30, 2014 6:52 am    Post subject: Reply with quote

Thank you, Mario. Using the the de-new Page the login is possible, but with the old version it doesn't work furthermore, I tried again.

The main difference between my new and old ebay-password is, it includes the character "&". May be it is the reason?

But I'm happy and use the de-new-Link.
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PostPosted: Fri May 30, 2014 6:52 am    Post subject:

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