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Birdebird7 Guest
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Posted: Sat Nov 09, 2013 6:44 pm Post subject: Snipe failed |
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Hi,
I'm a first time Gixen user and my snipe failed. I'd previously done a snipe with Goofbid that also failed - so I have a feeling it's something I'm doing. I did recently change my ebay password, but this was prior to setting up both snipes.
Gixen gave me the message "Unknown error (3)". When I clicked to view error I was prompted to log onto eBay which only led me to the bid listing.
Here's the bid number - 350917396059 |
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Cupid

Joined: 09 Aug 2007 Posts: 7970 Location: Bristol, UK
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Posted: Sun Nov 10, 2013 1:35 am Post subject: |
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I am a bit confused by how the Gixen link to view the error lead to you logging into Ebay, though I can understand that this may mean that Gixen was being presented with an extra log in screen when trying to place a bid for you.
Ebay can sometimes do that when they require extra information from you, have you tried placing a bid manually on Ebay recently? Trying that may reveal what information it is that Ebay requires you to enter. _________________ Mark |
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Guest
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Posted: Sun Nov 10, 2013 7:57 am Post subject: |
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Thanks Cupid for your help.
I haven't done an actual bid in about 2 years, only a "buy it now" item which went through without a hitch. I'm not sure what extra information they'd require? |
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Birdebird7 Guest
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Posted: Sun Nov 10, 2013 7:58 am Post subject: |
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^ Oops, forgot to enter my username. |
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Posted: Sun Nov 10, 2013 7:58 am Post subject: |
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Birdebird7 Guest
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Posted: Sun Nov 10, 2013 8:13 am Post subject: |
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Okay, I just tried bidding and it went through fine - even got a confirmation email.
I do have an expired credit card on record - do you think that could have been a factor?
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mario Site Admin

Joined: 03 Oct 2006 Posts: 7267
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Posted: Sun Nov 10, 2013 10:38 am Post subject: |
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It's possible - ebay wanted some information from you that's behind that extra login screen. |
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Cupid

Joined: 09 Aug 2007 Posts: 7970 Location: Bristol, UK
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Posted: Sun Nov 10, 2013 11:39 am Post subject: |
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It is certainly worth updating your credit card information to one that is current, because having an expired one has been known to cause issues like the one you are having. _________________ Mark |
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birdebird7 Guest
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Posted: Sun Nov 10, 2013 9:06 pm Post subject: |
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Thanks for you time Cupid & Mario. I've updated everything and will try again. I'll let you know if there are further problems.
Thanks again! |
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birdebird7 Guest
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Posted: Mon Nov 11, 2013 6:43 pm Post subject: |
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Okay, updated everything on my account, and my next snipe still failed. I got the same error. Guess it's just not meant to be! |
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Cupid

Joined: 09 Aug 2007 Posts: 7970 Location: Bristol, UK
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Posted: Tue Nov 12, 2013 2:26 am Post subject: |
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What was the auction number of the most recent failed snipe? _________________ Mark |
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birdebird7 Guest
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Posted: Tue Nov 12, 2013 11:51 pm Post subject: |
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^ 310787544081 |
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mario Site Admin

Joined: 03 Oct 2006 Posts: 7267
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Posted: Wed Nov 13, 2013 1:24 am Post subject: |
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It's the same thing again - another login screen. Whatever reason for this is, it's behind that extra login screen. |
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Cupid

Joined: 09 Aug 2007 Posts: 7970 Location: Bristol, UK
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Posted: Wed Nov 13, 2013 2:59 am Post subject: |
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Maybe a future enhancement, for Gixen, might be to detect that log in screen and attempt a further log in, just so that more information can be provided by Gixen about what the issue is.
I doubt that such an enhancement could actually result in more bids being placed though, it would just be an advantage to Gixen users that are not able to reproduce the behaviour with there own manual bidding on Ebay. _________________ Mark |
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mario Site Admin

Joined: 03 Oct 2006 Posts: 7267
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Posted: Fri Nov 15, 2013 11:39 am Post subject: |
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Mark, I tried that at one point, but it was rather complicated, so I gave up. I agree it would be useful. |
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