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UNKNOWN ERROR ?

 
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vetrpaer
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PostPosted: Fri Nov 01, 2013 9:45 pm    Post subject: UNKNOWN ERROR ? Reply with quote

Hello

That's twice the Gixen I lost the auction is what is stated: UNKNOWN ERROR
what does this mean?

Evil or Very Mad [/quote]
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lttf
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PostPosted: Fri Nov 01, 2013 11:23 pm    Post subject: Re: UNKNOWN ERROR ? Reply with quote

Yeah me too! Status: UNKNOWN ERROR (3)... 4 Auctions at all, that i lost that way. PLEASE GIXEN... Find the bug
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mario
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Joined: 03 Oct 2006
Posts: 7267

PostPosted: Sat Nov 02, 2013 1:05 am    Post subject: Reply with quote

Please post here or email me item ids for which this happened, and I will most likely be able to find out more about what caused it.
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vetraper
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PostPosted: Sun Nov 03, 2013 12:33 am    Post subject: Response to Mario Reply with quote

I had two items that were not successful, that's the last one that failed
Closed auction 370927720975 UNKNOWN ERROR (6)
thank you
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Gixen
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PostPosted: Sun Nov 03, 2013 12:33 am    Post subject: Response to Mario

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Cupid



Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK

PostPosted: Sun Nov 03, 2013 1:22 am    Post subject: Reply with quote

vetraper,

It would also be useful to know if the snipe was Mirrored and if so what the status was for this snipe on the Mirror tab?
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Mark
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mario
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Joined: 03 Oct 2006
Posts: 7267

PostPosted: Sun Nov 03, 2013 12:21 pm    Post subject: Reply with quote

vetraper, ebay returned the following reason why it couldn't accept your bid:

We are sorry but the item you selected may not be purchased due to Seller shipping restrictions, country specific import/export or other relevant restrictions.
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j_wezl
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PostPosted: Sat Jan 04, 2014 5:09 am    Post subject: UNKNOWN ERROR (3) Reply with quote

Had UNKNOWN ERROR (3) 2X last night on items 310830830292 AND 321285125656. Sold for less than my max bid but it didn't get my bid in. I use these sellers all the time. The mirror service had same error. This has happened a couple other times this week.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7267

PostPosted: Sat Jan 04, 2014 5:39 am    Post subject: Reply with quote

j_wezl, this happens when ebay displays an additional login screen after Gixen already logs in. At this point I do not know why, except that it's account related in some way, and affects only a tiny fraction of users. I am adding additional logging to try to understand why this happens.
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71rainer
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PostPosted: Mon Jan 06, 2014 2:04 am    Post subject: same UNKNOWN ERROR (3) Reply with quote

no. 251413475938
at ebay germany,
if this helps you.
next auction i won without any problems.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7267

PostPosted: Mon Jan 06, 2014 7:51 am    Post subject: Reply with quote

71rainer, it seems that the seller limited who can bid on this item. Below is the text Gixen received on the response page while trying to place a bid.

Eingeschränkter Käuferkreis
Fehler
Der Verkäufer hat für diesen Artikel einen eingeschränkten Käuferkreis festgelegt und verkauft nur an Käufer, die bestimmte Voraussetzungen erfüllen.
Sie können aus folgenden Gründen für diesen Artikel nicht bieten bzw. ihn nicht kaufen:

Sie haben entweder kein PayPal-Konto, oder Ihr PayPal-Konto ist nicht Ihrem eBay-Mitgliedskonto zugeordnet. Wir empfehlen die Eröffnung eines PayPal-Kontos. Damit wird das Bezahlen noch einfacher, sicherer und bequemer. Bei PayPal anmelden | PayPal-Konto vorhanden
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71rainer
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PostPosted: Tue Jan 07, 2014 10:29 am    Post subject: same UNKNOWN ERROR (3) Reply with quote

yes, the message means that the auction was restricted for paypal-customers only.
but in the auction itself there was not such a restriction, and i do have a paypal account. don´t know what happened, never had this problem before.
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71rainer
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PostPosted: Tue Jan 07, 2014 10:38 am    Post subject: same UNKNOWN ERROR (3) Reply with quote

my paypal-account was not linked with my ebay-account.
i´ve done it now, hope that helps, but as i said there was no restriction for paypal only, credit card was accepted too.
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Cupid



Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK

PostPosted: Tue Jan 07, 2014 12:44 pm    Post subject: Reply with quote

Unfortunately these restrictions are not evident on the auction page, it is only when you come to bid that Ebay blocks the bid with the failure message like the one that Mario posted above.

The choice to have the restriction is chosen by the seller when they list the item... not many sellers choose that restriction which is probably why you have never had this problem before.

Yes, what you have done to link your Paypal account to your Ebay account was what was required to prevent this restriction from affecting your bids. This is the only way that Ebay knows, for sure, that you do have a Paypal account.
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71rainer
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PostPosted: Wed Jan 08, 2014 4:14 am    Post subject: same UNKNOWN ERROR (3) Reply with quote

I see, thank you very much.
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