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eBay Trust & Safety Error???

 
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rpt
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PostPosted: Thu Nov 14, 2019 5:46 am    Post subject: eBay Trust & Safety Error??? Reply with quote

Why did I get this error? Been using Gixen for years and never have seen it before.

"eBay Trust & Safety Error Filter Id: <p> To ensure eBay remains a safe marketplace, we want to validate your identity before you purchase this item. Thank you for your understanding.<br /> &nbsp;<br /> Please follow the d"

eBay item number:254413222200
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Cupid



Joined: 09 Aug 2007
Posts: 6146
Location: Bristol, UK

PostPosted: Fri Nov 15, 2019 4:05 am    Post subject: Reply with quote

It is a block imposed by Ebay, usually it's because they want to verify more information about you and your use of your Ebay account.

Is this perhaps an auction at a higher value than you usually bid, or have you logged on recently from a very different location than you usually do ? Sometimes I think it's just that you've hit some sort of buying limit that they impose without knowing more about you.

In any case I'd recommend placing a few manual bids to see what Ebay does and prompt them once again to ask you for what they want to know, this time with an opportunity for you to actually respond ... you'll, no doubt, appreciate that Gixen can't do that on your behalf.
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Last edited by Cupid on Fri Nov 15, 2019 12:45 pm; edited 1 time in total
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rpt
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PostPosted: Fri Nov 15, 2019 6:19 am    Post subject: Reply with quote

It was a higher value auction. I've had higher snipes execute without issue in the past.

Had an eBay account since 2007. This is the first time for this error.
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Cupid



Joined: 09 Aug 2007
Posts: 6146
Location: Bristol, UK

PostPosted: Fri Nov 15, 2019 12:44 pm    Post subject: Reply with quote

None the less, it's Ebay that have taken the action and Gixen is just the messenger in this instance.

You could try contacting Ebay customer services about it, it's possible that they might be able to provide more detail on exactly what they want and why.
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