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eBay Trust & Safety Error

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PostPosted: Mon Aug 12, 2019 8:55 am    Post subject: eBay Trust & Safety Error Reply with quote

I've been a Gixen mirror subscriber for about 5 years and have had a flawless experience up until 2 days ago.... I'm not clear what happened.

On Saturday, I entered a bid amount on Gixen for an auction that was going to end in about 5 hours. The auction ended with zero bids.

The STATUS in my Gixen account for the completed auction shows the following message:

eBay Trust & Safety Error Filter Id: <p> To ensure eBay remains a safe marketplace, we want to validate your identity before you purchase this item. Thank you for your understanding.<br /> &nbsp;<br /> Please follow the d

My ebay authorization for Gixen doesn't expire until July 2020. Was this just a random security check by ebay? Kind of defeats the point of Gixen if our snipes with seconds left require our identity to be validated.

Thanks for your help
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Joined: 03 Oct 2006
Posts: 6649

PostPosted: Mon Aug 12, 2019 12:07 pm    Post subject: Reply with quote

This is rare, but it does happen. I have no idea what triggers it. Email me and include the item id and I will provide you with the full message. It contains a link you should go to and do whatever eBay wants. It should not happen again after that.
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