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Email saying mirror subscription expired

 
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Bamboid1
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PostPosted: Mon Jan 07, 2019 1:52 am    Post subject: Email saying mirror subscription expired Reply with quote

I’ve received a couple of emails saying mirror subscription about to expire/it has now expired - yet when I log I log in my subscription shows as expiring November 19 which is correct.

I’m not sure why I’m receiving these emails?
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PostPosted: Mon Jan 07, 2019 1:52 am    Post subject: Email saying mirror subscription expired

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Cupid



Joined: 09 Aug 2007
Posts: 5429
Location: Bristol, UK

PostPosted: Mon Jan 07, 2019 4:50 am    Post subject: Reply with quote

Is it possible that you have more than one active Gixen account?

People sometimes seem to inadvertently set up multiple accounts when they have problems accessing the site. Do you remember having any such issues ?
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ronmc2
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PostPosted: Mon Jan 14, 2019 3:13 pm    Post subject: Email saying mirror subscription expired Reply with quote

user name=ronmcmartin... 2 year mirror subscription 11 Jan.
Thank you for your payment to Gixen
Here are the details about your automatic payment for Gixen 2 year Mirror Service payment from ronmcmartin id8r.
r***c2 (0)
_______________________________________________________________________
user name Ronmc2 ...Mirror ***Expired***
r***c2 (156)
Do you see that the User Name r***c2 is the SAME for Both accts?

I've tried to delete/combine accts, without success. You haven't responded to this Support email for 3 days(but had No problem receiving the money).
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Cupid



Joined: 09 Aug 2007
Posts: 5429
Location: Bristol, UK

PostPosted: Tue Jan 15, 2019 4:26 am    Post subject: Reply with quote

Have you been using this in order to attempt to combine these accounts ?

If so in what way is this process failing for you ?

Please note that the payment system is automated. So is the transfer system, but it has to be initiated and confirmed by you, the system can't automatically combine accounts that users set up separately since the assumption must be that people set them up as separate accounts because they want to keep them that way.
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ronmc2
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PostPosted: Tue Jan 15, 2019 4:16 pm    Post subject: Email saying mirror subscription expired Reply with quote

Cupid-That seems to fix it. Thanks.
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