Can't Login: Your account has been suspended Error

[ot0tot]

When I try to login, I receive the following error:
Your account has been suspended for the following reason: Requested a paypal chargeback.

I believe this is a mistake, as I signed up for a 2 year Gixen Mirror subscription in late 2017, and certainly have not filed any chargebacks.

I have noticed before when I logon using my phone, I received the above error if I select "use mobile site", but it works properly if I select "use full HTML site". Now, however, neither works and I receive the same error. Is anyone else experiencing this issue?

[mario]

Well, someone requested a chargeback on a whatever was used to fund your paypal account, likely a credit card. It's not so much that the payment was refunded, it's that Gixen was charged a $20 chargeback fee by paypal.

Now - that's a reason to get you suspended, when it actually ends up costing Gixen money to provide you with a service.

[ot0tot]

I'm sorry for the inconvenience, and I very much enjoy Gixen's service. However, are you sure you have the correct account? I have reviewed my records and can see no report of any chargebacks, nor do I remember disputing such a charge.

Would you be able to provide me with more information via email so I can investigate this further?

[mario]

Sure, please email me and I will provide you with details.

[Gixen]

[ot0tot]

Thank you, email sent.