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\"log in failed\" help please

 
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kfam5
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PostPosted: Mon Jan 23, 2017 10:14 am    Post subject: \"log in failed\" help please Reply with quote

ebay item # 262812914762
I attempted to bid on this item, but received a message from gixen that the log in failed (after it was too late to manually enter a bid, of course). My ebay user id and password and gixen user id and password are identical.
What can I do to fix this?
TIA
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Joined: 09 Aug 2007
Posts: 5649
Location: Bristol, UK

PostPosted: Tue Jan 24, 2017 3:27 am    Post subject: Reply with quote

Did you get this same failure message on both the Main and Mirror tabs?
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kfam5
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PostPosted: Mon Feb 06, 2017 8:33 am    Post subject: Reply with quote

I am afraid I do not know what you mean by main or mirror.
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Joined: 09 Aug 2007
Posts: 5649
Location: Bristol, UK

PostPosted: Mon Feb 06, 2017 12:06 pm    Post subject: Reply with quote

Once you have logged in there are two tabs on the page, they are labelled:

'Gixen Main - Chicago' and 'Gixen Mirror - Miami'

You can click on these tabs to swap between the two Gixen servers.

Since you didn't know this, I am guessing that you have not yet upgraded your account to have the Mirror option enabled ?

Was this log in failure, for your snipe, a one off occurrence or is it happening regularly ?
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kfam5
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PostPosted: Mon Feb 06, 2017 4:35 pm    Post subject: Reply with quote

I had to change my password on ebay, and it happened on my next snipe after that... I did change my password on gixen to match the ebay password.
I have not tried it since then, since I did not want to lose an item I wanted due to this error again.
I can try again today or tomorrow with something, and see what happens.
Thanks.
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Cupid



Joined: 09 Aug 2007
Posts: 5649
Location: Bristol, UK

PostPosted: Tue Feb 07, 2017 3:23 am    Post subject: Reply with quote

When you change your password on Ebay it is more common for them to block your account from logging in via remote locations like the Gixen server(s).

This is because that kind of activity looks, to Ebay, very much like what happens when an account is hacked. They are only trying to protect your account from that happening, but unfortunately services like Gixen get caught in the crossfire.

These days, I recommend that when you change your password, you don't use a service like Gixen for a short while, to let things settle down, though I realise that is not always practical.

Since it was a while ago now I doubt you will find there is any issue now... but come back and let us know, either way.
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kfam5
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PostPosted: Sun Feb 12, 2017 8:19 pm    Post subject: Reply with quote

Thanks very much for your help, and for your explanation.
I was able to use gixen successfully tonight for a sniped bid.

Thanks for your attention and replies, and thanks for a great service! Smile
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