Gixen crashing and high memory usage

[ziggyjames]

Hi, for some time now I've been experiencing problems with the Gixen front end. The first issue is that it will crash, I've pasted the info below. Also, it will periodically start using huge amounts of memory (up to 1GB) causing my PC to slow down and requiring Gixen to be restarted. Any ideas what could be causing this please?


Problem signature:
Problem Event Name: APPCRASH
Application Name: Prospector.exe
Application Version: 3.18.5991.25850
Application Timestamp: 5748c899
Fault Module Name: mshtml.dll
Fault Module Version: 11.0.9600.17631
Fault Module Timestamp: 54b33039
Exception Code: c0000005
Exception Offset: 00772889
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 02fd
Additional Information 2: 02fdcbcb6da455b9ad7033a06d2a0d5c
Additional Information 3: f29b
Additional Information 4: f29b5bb79d7a80eee1df47b874081aaa

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I've searched my hard drive for the DLL referenced above (mshtml.dll) and there's dozens of them, do we know which specific one this message refers to?

Versions installed
Gixen: 3.18.5991.25850
Windows: 7
Firefox: 49.0.1
Internet explorer: 11.0.9600.17633IC

Many thanks
Dave

[Rickajho]

Says right there in your report:

Application Name: Prospector.exe

which has nothing to do with the Gixen website or the Gixen Desktop Manager software if you downloaded and installed that.

But there are several, and some dubious, programs that install and run an executable called Prospector.exe including Stock Prospector, Email Prospector, Lead Prospector, Dwarf Fortress Prospector (a game - not kidding)... And something called Prospector for eBay which, again, has nothing to do with gixen.

I would strongly suggest you run a thorough virus and malware scan on the computer having the problem. And check your computer to see what program folders contain that prospector.exe file as well. Perhaps you installed a program you forgot about.

[Guest]

Hi, many thanks for your reply - much appreciated. As I was using Gixen at the time I assumed the error was related to Gixen. I'll follow your advice.
Thanks again
Dave