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Gixen Desktop Manager or Web interface

 
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myti1973
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PostPosted: Sat Mar 19, 2016 5:54 am    Post subject: Gixen Desktop Manager or Web interface Reply with quote

Hi,
I use Gixen Desktop Manager on my home computer and I paid one-year fee and i use full opttions.
When i use web interface on my home computer or Gixen Desktop Manager on my work computer, I have no option to use a mirror or offset.
I draw in same username and password for which I paid for.
Should I pay for web interface or desktop manager for each computer that I use?
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Cupid



Joined: 09 Aug 2007
Posts: 8004
Location: Bristol, UK

PostPosted: Sat Mar 19, 2016 6:36 am    Post subject: Reply with quote

The Gixen Mirror upgrade is on a per Ebay user-name basis.

So you should have the Mirror options available to you both via the web interface and in the Gixen Desktop.

Is the myti1973 Ebay user-name that you use to log in everywhere?
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myti1973
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PostPosted: Sat Mar 19, 2016 6:49 am    Post subject: Reply with quote

Yes, I use this user name but web interface offer me to buy mirror again to use it.
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Cupid



Joined: 09 Aug 2007
Posts: 8004
Location: Bristol, UK

PostPosted: Sat Mar 19, 2016 7:41 am    Post subject: Reply with quote

It sounds like Gixen is not picking up that id as the one that has the Mirror subscription... Do you have a record of when you paid the subscription?

There is likely something very slightly different about the credentials you are using to log into the Gixen Desktop Manager on your home computer to those you use elsewhere.

Mario can look into this, behind the scenes, he might be able to do so more quickly if you email him at the support address given on the Contact tab above, from the email address that you have registered with the Paypal account that you used to pay for the Gixen Mirror subscription.
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PostPosted: Sat Mar 19, 2016 7:41 am    Post subject:

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myti1973
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PostPosted: Sat Mar 19, 2016 12:03 pm    Post subject: Reply with quote

Hi,
my mistake, I made a payment with wrong username.
Now Everything is alright.

I apologize for the mistake Embarassed
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