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changed my ebay name & password and now gixen wont work

 
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2ptbulluvr
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PostPosted: Thu Jan 07, 2016 12:54 am    Post subject: changed my ebay name & password and now gixen wont work Reply with quote

changed my ebay name and password which also changed my Gixen name/ password and now not working - my Gixen mirror didn't transfer either. Sniped 321 965 010 398 and no bid was made. AS STATED MIRROR ISNT WORKING EITHER AFTER CHANGING MY EBAY NAME & PASSWORD
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Joined: 09 Aug 2007
Posts: 8004
Location: Bristol, UK

PostPosted: Thu Jan 07, 2016 4:08 am    Post subject: Reply with quote

You will need to transfer your Mirror subscription manually by updating it via the 'Settings' page after you have logged in, here on the web interface. Look for 'Transfer your mirror subscription to another ebay username' on the page you get after pushing the 'Settings' button. You will need access to the email account associated with your Gixen/Paypal account.

I now recommend that people leave at least a day between changing any Ebay credentials and logging into Gixen to set up any more snipes. This is because it is now common for Ebay to take action against accounts that exhibit this behaviour and block them from placing bids, by requiring further verification when logging in from locations other than their home. As far as Ebay are concerned changing account details then trying to log in from a different location (which is what you do when you try to log into Gixen via its' server) looks like the sort of thing that happens when an Ebay account is compromised. The action they take is designed to protect you and them from such activity. Unfortunately, as a consequence, it also makes sniping not work. Usually the action they take is temporary and the measures are relaxed after a day or so... If that is not the case, for you, you may need to contact Mario via email at the support address given on the 'Contact' tab above, always include your Ebay id, but never your password in that communication. There are often things that can be done to get Ebay to, once again, accept automated bids from your account via the Gixen servers... but it may require some effort, both by yourself and by Mario, to get back to that situation.

By the way I can not find an auction with the Ebay id '321965010398'.
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