Verification code

tonypym · Guest

Re item 261896828424.

I am very disappointed that my Gixen bid, TWICE that that won the auction, was not placed and the message 'verification code required by eBay, could not log in' shows.

My log-in is the same as always, so why did Gixen not place my bid?

Cupid · Joined: 09 Aug 2007 Posts: 7928 Location: Bristol, UK

I think it is likely to have been some temporary action taken by Ebay against the Gixen Main server.

Was the snipe Mirrored, and if so, what status was given on the Mirror tab?
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Mark

tonypym · Guest

No, not mirrored (but then I read this is not mandatory) so my faith in relying on Gixen is now seriously damaged, and any future use/bids/reliance questioned....

Guest · Posted: Sun May 31, 2015 2:36 pm Post subject: Re: Verification code

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mario · Site Admin Joined: 03 Oct 2006 Posts: 7241

There were definitely some problems today, whether intentional or not. I attributed them to UI changes, and there were indeed some UI changes since the last time I looked at it. However I am no longer convinced this was the reason.

As I was doing some code changes in order to figure out what's causing these, the problems stopped on their own. My best guess is that whatever was causing this was fixed on ebay's side.

Note that both mirror and main servers were equally affected by this, though it's possible mirror helped some users, as only portion of snipes were failing, not all of them.

julesjelev · Guest

I have the same issue today. I had left bids on 5 items that I wanted. None of the bids was placed. I would have won all 5 of them as my bids were 5 times higher than the final price the item sold for. I am VERY DISAPPOINTED!!!

Guest · Posted: Sun May 31, 2015 6:57 pm Post subject: Re: Verification code

julesjelev · Guest

Guest · Posted: Sun May 31, 2015 7:10 pm Post subject: Re: Verification code

mario · Site Admin Joined: 03 Oct 2006 Posts: 7241

I think I was already clear that mirror most likely would not help with today's issue. I think I was also clear several times in the past that Gixen does much better with happy users than unhappy users, and is not a cash cow anyway in the best of times.

And how did you only come up with an idea that problems such as ones Gixen faced today result in flood of subscription payments? They don't. Not at all. Unhappy users are much more likely to turn to another service or give up sniping completely than to subscribe.

julesjelev · Guest

mario · Site Admin Joined: 03 Oct 2006 Posts: 7241

julesjelev,

I am sincerely sorry about your lost auctions. Over the next several days I will be looking into this event to try to get answers as to why this happened, what is the likelyhood it will happen again, and how to avoid it.

hland2000 · Guest

Same thing here.

Last bid okay - May 31, 2015 , 3:14PM EST
1st Problem at - May 31, 2015 , 3:17PM EST
Continued through - May 31, 2015 , 4:29PM EST
Started bid okay again - May 31, 2015 , 4:59PM EST

I don't consider BID UNDER ASKING PRICE bid attempts

Had a chance to win on 2 (which sold for less than my bid) - more likely only 1 which went for 1/2 my bid. Not earth shattering, but annoying.

julesjelev · Guest

If it is an Ebay related issue, the other sniping services would have failed today too. Did they?

If it is a Gixen issue, it is possible it was a technical glitch, not a premeditated action. So I will try to forget my 5 lots as quickly as I can. Hopefully after the next 3 beers.... Smile

mario · Site Admin Joined: 03 Oct 2006 Posts: 7241

Cupid · Joined: 09 Aug 2007 Posts: 7928 Location: Bristol, UK

Whether it was a Gixen or Ebay issue still has to be conclusively established by further investigation... That could take some time to establish.

I think we have to agree that it was not an issue that was engineered by Mario, in order to raise funds, for the reasons he clearly states that would be totally counter productive, especially if the issue is also manifest on the Mirror server.

I have no idea, at this stage whether other services were also affected, from experience I would say that it is likely that they were... However, it is also possible that the issue was caused by Ebay but associated only with some IP addresses, those at Gixen included, or that there is something unique to the Gixen implementation that triggered the event... Which is why Mario has launched the investigation to try to find the answers to these questions.
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Mark

jankdc · Guest

This is the first time in the many years that I've used gixen that a bid of mine didn't go through. Overall, I've had great results with gixen at such a great price. I've really appreciated your service. I hope that the problems this weekend was just a weird snafu. I've just renewed my membership. Thanks again.

NEWBIE12345 · Guest

I had 2 items (out of +/- 20) that showed 'verification code required by eBay' but mirror still won those 2 items for me.
So no problems here!

With gixen I think in 1 month I have won more items then I would win in 1 year without gixen.
Happy customer here!

tonypym · Guest

I come back to my original posting.

I do not use eBay very often and used Gixen this time as I was unable to be at a computer when the auction was ending. The item was rare, from 1914, and most unlikely to be available again. Therefore, I am extremely disappointed as my bid, at more than twice the winning one, I feel confident would have very likely won the item concerned. I relied on Gixen, and that was my mistake. Just be warned, that if you require something that much, do not rely on others.

Cupid · Joined: 09 Aug 2007 Posts: 7928 Location: Bristol, UK

tonypym,

I hear your pain... but let us not loose our sense of perspective here, no-one died or were even slightly (physically) hurt.

If you have positive suggestions as to what could have been done better, or that could prevent it happening again, I am sure we would all be very happy to hear them.
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Mark