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swe9de
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 Posted: Sun Mar 22, 2015 11:41 am Post subject: My first trial of Gixen - and it failed to bid for me! |
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Item Number: 271807269691
I started using GIXEN today and loaded up my bid of 19.01 against a current of 7.50 about 5 hours ago. When I checkec, the auction had finished and the bid of 7.50 had won! I saw no evidence that GIXEN had placed a bid for me - I'm so disappointed as I would have won no doubt.
Please tell me what happened. Did I do something wrong?  |
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Cupid
Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK
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| Posted: Sun Mar 22, 2015 12:48 pm Post subject: |
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What status did Gixen have for the snipe after the auction had finished?
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swe9de
Guest
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| Posted: Mon Mar 23, 2015 12:58 am Post subject: Item Number: 271807269691 |
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Unfortunately I refreshed the end status page and now it just shows "ended" as status, but it did have something like "unknown error (X)" where X was the number of the error - I tried to find out what that error code meant but wasn't able to find it on the support pages. One thing I noticed, was that my GIXEN settings were set to USA as country and USA as Ebay server country - when it should have been UK. Could that have casued the problem - although when I put in the original item it found it and set up the snipe properly?
Thanks for your advice in advance. |
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Cupid
Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK
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| Posted: Mon Mar 23, 2015 2:20 am Post subject: |
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The target country only makes any difference when you need to open a case against a purchase, Ebay (certainly used to) only allows you to open a case on the site that the original winning bid was placed.
So though it might be advantageous to change your target setting, if you live in the UK and normally use that site, it is unlikely that that would be the cause of the failure. Generally if you can add a snipe to Gixen it should be able to place the bid, providing the price does not preclude it, at the end of the auction.
Now you have lost access to the snipe, Mario will be the only one that can look into the detailed cause.
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Mark
Last edited by Cupid on Mon Mar 23, 2015 10:07 am; edited 1 time in total |
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Gixen
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| Posted: Mon Mar 23, 2015 2:20 am Post subject: |
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swe9de
Guest
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| Posted: Mon Mar 23, 2015 5:56 am Post subject: Item Number: 271807269691 |
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| Many thanks Mark, I have e-mailed the support address - presume that reaches Mario direct. |
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Cupid
Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK
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| Posted: Mon Mar 23, 2015 6:30 am Post subject: |
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Yes, the support address given on the Contact tab above goes direct to Mario.
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7267
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| Posted: Mon Mar 23, 2015 12:32 pm Post subject: |
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| I believe I responded to your email. If not, please let me know. |
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Guest
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| Posted: Tue Mar 24, 2015 4:45 pm Post subject: Failed to bid!!! |
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| This is my first time using Gixen and I watched it count down and make NO bid on my auction. There was no error, no bid, no evidence it even attempted, it simply just counted down and then stated auction complete. HELP!? |
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Tue Mar 24, 2015 6:00 pm Post subject: |
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| What is the item id? I can't investigate with no information. |
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Guest
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| Posted: Tue Mar 24, 2015 6:09 pm Post subject: item ID |
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| mario wrote: | | What is the item id? I can't investigate with no information. |
item ID 261815843813 |
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Tue Mar 24, 2015 6:55 pm Post subject: |
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| ad, the password was incorrect, and still is. Have you changed your ebay password, but logged in to Gixen with the old ebay password? |
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Guest
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| Posted: Tue Mar 24, 2015 7:01 pm Post subject: update |
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| mario wrote: | | ad, the password was incorrect, and still is. Have you changed your ebay password, but logged in to Gixen with the old ebay password? |
I just checked and I logged out and back in so maybe it will work now - is there a way to fetch the item IDs or do I have to manually add them all in? Thanks for the investigation, I really want to use this program. Just to confirm, even if my computer is off when an auction ends, it will still place the bid? Thanks so much! |
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Tue Mar 24, 2015 8:37 pm Post subject: |
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If you changed your ebay password, Gixen will still allow you to log in with the old password until the first time when you log in with the new password. So it's important to check that you logged in to Gixen with your present ebay password, or snipes will fail again.
The second question - correct, sniping is done from Gixen servers. Once you schedule your snipes you can turn off your computer if you wish so. |
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Cupid
Joined: 09 Aug 2007
Posts: 7970
Location: Bristol, UK
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| Posted: Wed Mar 25, 2015 2:54 am Post subject: |
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To put what Mario just said in a different way... when you log in with new credentials you lose access to any snipes set up with the old credentials... so if you have not made a note of what your snipes were before logging in with new credentials there is no way to get them back... you have to add them all again from scratch.
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