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Authenication code

 
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soph187
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PostPosted: Fri Mar 28, 2014 11:56 am    Post subject: Authenication code Reply with quote

Does this service notify you if ebay requires and authentication code? I have run into this problem at an auction recently. Apparently, according to the service, I have to be very aggressive with ebay to get this security feature removed. For some reason they did not suggest I tell ebay the truth. If anyone has run into this problem please let me know.
Thank you,
Soph
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6287

PostPosted: Fri Mar 28, 2014 2:11 pm    Post subject: Reply with quote

If this happens, you will either see a message that's self-explanatory, or "UNKNOWN ERROR" in which case I may have to look at what happened.

What I suggest when dealing with ebay is to not give more details than required. Some CSRs have in past jumped on the opportunity to blame sniping services for issues instead of resolving them. So unless it's reasonably required to state that you use a sniping service, I just wouldn't do it.
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soph187
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PostPosted: Fri Mar 28, 2014 5:07 pm    Post subject: Authenication code Reply with quote

Thanks for your response. The service would not tell me why I shouldn't tell ebay the truth, which I figured would be easier, since I didn't understand the dynamic at all.
Kind Regards,
Sophie
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Cupid



Joined: 09 Aug 2007
Posts: 5689
Location: Bristol, UK

PostPosted: Sat Mar 29, 2014 5:16 am    Post subject: Reply with quote

It isn't a matter of 'I shouldn't tell ebay the truth' a direct question should always be answered with a direct truthful answer... when it comes to dealing with Ebay Customer Service Representatives, if you want the issue resolved speedily, then for your own benefit it is often best to be what some might call 'economical with the truth'.
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