UNKNOWN ERROR (3)

[cmexonat]

Hi there!
Just bought second mirror and today was my first snipe here and it was not made due to "UNKNOWN ERROR (3)".
The error page says about seller have some buyer restrictions/conditions bla-bla-bla

The list number is 271319320989

My account registered on ebay.de
I'm from Russia, language on ebay.com defaulted to English.
Ebay emails me its messages in German.

Settings in here were set like this:

Gixen main target ebay site: Germany
Gixen mirror target ebay site: United Kingdom
Change ebay target site automatically if needed: Yes
Time offsets 3 s for both mirrors.

As for that listing, I was able to bid for it manual, there's no restrictions.
The item sold for some more than I put to sniper, but I want to make sure I'm not doing something wrong about settings or something to snipe my other bids.

Thank you.

[cmexonat]

Just a thought, why not add "bid +1 now" button to make sure bids accepted and everything set up as it should?
It could be another advanced feature for subscribers only (as comments are for example).

[mario]

This is the first time that I see that you were able to previously bid manually, and then restricted. I wonder if that seller imposed the restriction after your manual bids, as Gixen does nothing different than what you would do yourself.

"bid +1 now" is a good idea, I will consider adding something like that.

[cmexonat]

[Gixen]

[mario]

[cmexonat]

[cmexonat]

Here's the seller's answer on this issue:

[cmexonat]

Item number 331062334993
Same error arised.
I placed first bid by hand at ebay with no issues.
But at the ending Gixen gave me UNKNOWN ERROR (3).
Error description is the same.
Seems unusable

[mario]

Did any of these auctions have a reserve price? I wonder if it's possible that ebay allows bids that are under the reserve despite restrictions (but not bids above the reserve price).

[cmexonat]

[Cupid]

cmexonat,

Which Ebay site are you placing your manual bids on?
_________________
Mark

[cmexonat]

[Cupid]

Very odd, have you ever had Gixen successfully bid for you?
_________________
Mark

[cmexonat]

[hubergeor]

Hello! I have the same issue. i have a us ebay account, and bidded manually on ebay.com on this ebay item: 201004962436
When it was placed in gixen, i received this error: UNKNOWN ERROR (3)

Can you explain why? My main and mirror server locations are both set to us.

Please advice a solution. I lost over 10 items after that. Gixen never bidded on an item from my ebay account.

Why???

[mario]

hubergeor,

eBay returns an extra login screen after Gixen is already logged in. This usually means that they want a verification of some sort on your account. Try placing a bid manually and see if ebay asks for anything. If not, change your password to a very strong one and see if that helps.

[hubergeor]

I bidded manually with no issue. They don't ask me anything. I'll try few more items, if it will happen again, will change my password! Thanks!

[j_wezl]

I cannot get a successful bid any more since I bought the mirror service. Have lost at least 30-50 auctions with unknown error 3. I can bid and win manually with the same sellers. Here are some of the auction numbers:400635621656,400635622360,400635719447,370975203981,310834287565, 350967301067.

[mario]

j_wezl,

For some reason ebay asks for confirmation of your account, as it detects login from a new IP address. I do not know why, as this is quite rare. I responded to your email, let's take it off forum and see how we can solve this.

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[cmexonat]

Tried to bid again via Gixen on this lot 251419692325

The same UKNOWN ERROR(3) appeared:

"Der Verkäufer hat für diesen Artikel einen eingeschränkten Käuferkreis festgelegt und verkauft nur an Käufer, die bestimmte Voraussetzungen erfüllen.
Sie können aus folgenden Gründen für diesen Artikel nicht bieten bzw. ihn nicht kaufen:"

I had placed first bid on this item manually with no issues at all.


Actually I have one succesfull bidding on 15 JAN 2014 on item 201014965023. This lot was from Canadian seller, the problem ones from Europeans. Maybe I can't use Gixen for other than ebay.com's items?

Thanks.

[Cupid]

cmexonat,

Was this snipe Mirrored, if so what was the status on the Mirror tab, was that exactly the same?

What do you have your target site(s) set to on your Settings page here on Gixen?

Is your target the same site that you are placing your manual bids?

If the target is the same the next thing I would do is ask the seller if they made any changes to the conditions on the auction, after you placed your first bid... the error message indicates that you were restricted from bidding on this auction... that is from the page that Gixen will have received from Ebay when it tried to place the bid in the same way as you would do manually... Gixen is doing it from a location/locations (depending on whether you have a Mirror subscription or not) in the United States though... where are you located?
_________________
Mark

[cmexonat]

[mario]

Change in the shipping policy definitely could have affected this. The message you saw (in German) is received from eBay (Gixen saved this response page), and I don't think you would receive such a specific message by some error in how the bid was submitted by Gixen.

[frieden]

Used Gixen for the first time today and both auctions gave me the unknown error (3).

ebay item nos. 111260801313 and 370993071865

I had manually entered a bid on the first one with no problems.

[frieden]

[mario]

frieden, see below. This is what Gixen received while trying to place a bid for you.

I am suspecting this happened because you used Gixen Desktop Manager to schedule these snipes. As a result, Gixen didn't know what browser you usually use when accessing eBay, and "imitated" one of the common ones in use, but not the one you use.

Please try to schedule the next snipe using the web interface instead. It seems that I need to think over what to do about GDM.

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Choose how you'd like to receive your confirmation code

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[frieden]

[Cupid]

[frieden]

Since Jan 1999 (15 years).

[Cupid]

LOL... Well it's not that then.

Is this the first time that you have used a sniping service in all that time?
_________________
Mark

[mario]

The truth is - I don't know what is triggering this. Only a tiny percent of customers is affected (a few a day at most), and to this day I haven't figured out what makes these customers different.

[Cupid]

It is a difficult one if every time Gixen tries to place a bid this is what happens for some users...

I think, if it were me, I would try logging in from a different computer... if possible even in a different town, and try placing a bid and see if I get the same verification page... I would take my mobile (cell phone) with me so that Ebay's system could verify via that.

My thinking is that once I had got through that verification once maybe Ebay would let my account log in from other locations as well and so Gixen would be able to bid for me again.
_________________
Mark

[frieden]

[Cupid]

OK, Auction Sentry appears to be desktop software, so it logs in from your own computer?

What I meant by a 'service' is something like Gixen where the computer that does the sniping is remote from your own.

Where are you based, by which I mean which country... perhaps that may provide a link between the few cases that Mario has seen?
_________________
Mark

[frieden]

[mario]

I have a certain idea on how to resolve this, but I may need a few days to implement it. frieden, please email me so that I can contact you.

[Cupid]

Mario's contact address is support@gixen.com
_________________
Mark

[frieden]