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aldredor11
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 Posted: Sun Mar 03, 2013 9:58 pm Post subject: Unknown Error (3) |
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Hi. For the last 2 days I have lost 15 auctions with the same message appears in GIXEN - UNKNOWN ERROR (3)
and in all cases my bids was much higher than items are sold for.
For example items:
310608435479
140921712936
130857645987
So, now I buy directly from Ebay by using their service that is not such comfortable as GIXEN.
For last 2 years I never had a problem with GIXEN and now after I've bought GIXEN Mirror service its happens with me.
I am a bit disappointed by this situation 
Can you please help me and explain what is happening . |
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Cupid
Joined: 09 Aug 2007
Posts: 7969
Location: Bristol, UK
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| Posted: Mon Mar 04, 2013 3:46 am Post subject: |
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Only Mario can look at the results of your snipes.
I see that two of those auctions are with the same seller, have you tried bidding manually on other auctions from that seller?.. and, if so, have you noticed ebay presenting any unusual pages when you do?
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Mon Mar 04, 2013 7:20 am Post subject: |
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| It seems that ebay returned pages in Russian! I have never seen this before. Any idea why? Have you changed any of your settings on ebay.com, e.g. set it up to display text in Russian? |
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Cupid
Joined: 09 Aug 2007
Posts: 7969
Location: Bristol, UK
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| Posted: Mon Mar 04, 2013 11:15 am Post subject: |
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The ebay account is registered in the Russian Federation, I guess that might be the reason ebay thinks it is best to display messages in Russian.
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Gixen
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| Posted: Mon Mar 04, 2013 11:15 am Post subject: |
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aldredor11
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| Posted: Mon Mar 04, 2013 9:51 pm Post subject: |
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| Cupid wrote: | Only Mario can look at the results of your snipes.
I see that two of those auctions are with the same seller, have you tried bidding manually on other auctions from that seller?.. and, if so, have you noticed ebay presenting any unusual pages when you do? |
Thank you for your reply. I've tried to bid manualy and won few auctions after this from the same seller. How I see nothing unusual appears then I bid... |
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aldredor11
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| Posted: Mon Mar 04, 2013 9:53 pm Post subject: |
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| mario wrote: | | It seems that ebay returned pages in Russian! I have never seen this before. Any idea why? Have you changed any of your settings on ebay.com, e.g. set it up to display text in Russian? |
Thank you for your reply. I haven't changed any settings on ebay. Text in Russian shows for me automaticaly because account is linked to Russia. And how I remember it was the same for the last couple of months. |
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Mon Mar 04, 2013 9:57 pm Post subject: |
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| This is very unusual, I have to tell you - at least I haven't seen it before, and Gixen has quite a few Russian users. Can you check the settings and see if you can switch it to English? |
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aldredor11
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| Posted: Tue Mar 26, 2013 12:40 am Post subject: fixed |
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| mario wrote: | | This is very unusual, I have to tell you - at least I haven't seen it before, and Gixen has quite a few Russian users. Can you check the settings and see if you can switch it to English? |
Now everything is ok. Problem was with change to Russian (beta) version of ebay settings. |
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client1975
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| Posted: Mon Apr 01, 2013 5:34 pm Post subject: UNKNOWN ERROR (3) |
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Hi. For the last 3 days I have lost about 50 auctions with the same message appears in GIXEN - UNKNOWN ERROR (3) from different sellers in Germany & USA.
and in all cases my bids was much higher than items are sold for.
So, now I buy directly from Ebay by using their service that is not such comfortable as GIXEN.
For last 5 years I never had a problem with GIXEN and now after I've bought GIXEN Mirror service its happens with me.
I am a bit disappointed by this situation.
Can you please help me and explain what is happening . |
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Mon Apr 01, 2013 6:14 pm Post subject: |
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client1975, same issue as above - did you switch your account to Russian beta?
Gixen can't parse Russian, please opt out of beta and sniping will work fine again. |
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Guest
Guest
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| Posted: Sun Apr 14, 2013 12:11 pm Post subject: |
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Item: 380615507059
Status (main): BID UNDER ASKING PRICE Status (mirror): UNKNOWN ERROR (3).
Just now I have lost my auction too.
My account is from Russia too.
We cannot switch to English because eBay choose language for My eBay automatically but I see the UK pages in English.
And what about snipes from Germany, France, Italy etc? Are they loose their auctions too? |
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Cupid
Joined: 09 Aug 2007
Posts: 7969
Location: Bristol, UK
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| Posted: Sun Apr 14, 2013 12:54 pm Post subject: |
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This does not appear to be a language problem because you are reporting that the status for Main is 'BID UNDER ASKING PRICE'.
Gixen does not support the Russian interface, and since it bids through the American and European interfaces it hasn't ever needed to.
Unless ebay starts enforcing the display of messages based on where the the account is registered, it shouldn't need to be able to parse Russian, even for Russian users.
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Sun Apr 14, 2013 2:44 pm Post subject: |
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Mark, it is a language problem, the bids are often not under asking price, but ebay returns a new screen in Russian, asking users to submit their maximum bid. This screen is typically returned when a bid is too low, but not this time.
Only Russian users are affected. I am aware of the issue, and working on resolving it. |
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Guest
Guest
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| Posted: Mon Apr 15, 2013 10:48 am Post subject: |
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| mario wrote: | | I am aware of the issue, and working on resolving it. |
Thanks a lot! I do not want to say farewell to Gixen.
If you need help (maybe translation from/into Russian) I am ready. |
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Tue Apr 16, 2013 6:13 am Post subject: |
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I think I found the issue, and (some) fix is in place.
I am monitoring things to see if there will be another failure. I would appreciate if Russian users who previously reported failures would let me know if everything is fine now. |
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Guest
Guest
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| Posted: Sun Apr 28, 2013 12:14 pm Post subject: |
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Thanks, Mario, for fixing of the problem. Now everything is OK.
I reckoned the reason: eBay needs comma in decimal for Russian customers, not a dot for US customers. |
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mario
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Joined: 03 Oct 2006
Posts: 7267
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| Posted: Mon Apr 29, 2013 11:42 am Post subject: |
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| That was part of the problem, but it was slightly more complicated than that. It's fixed nevertheless. |
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Guest
Guest
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| Posted: Sun May 05, 2013 8:48 am Post subject: |
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| Thanks a lot, Mario, in any case. Your sniper is the best! |
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rosten736
Guest
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| Posted: Tue Jun 18, 2013 7:27 pm Post subject: unknown status explanation |
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| Guest wrote: | | Thanks a lot, Mario, in any case. Your sniper is the best! |
Lost ebay auction item 281121379659 but do not understand "status" code that says: EBAY ERROR: LOGIN TIMEOUT (1)
Can you please explain |
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rosten736
Guest
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| Posted: Tue Jun 18, 2013 7:28 pm Post subject: unknown status explanation |
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| mario wrote: | | That was part of the problem, but it was slightly more complicated than that. It's fixed nevertheless. |
Lost ebay auction item 281121379659 but do not understand "status" code that says: EBAY ERROR: LOGIN TIMEOUT (1)
Can you please explain |
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Cupid
Joined: 09 Aug 2007
Posts: 7969
Location: Bristol, UK
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| Posted: Wed Jun 19, 2013 1:00 am Post subject: |
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'LOGIN TIMEOUT' occurs when ebay fails to respond to a request to log in to your ebay account, this often indicates a problem at ebay itself.
Were these snipes Mirrored, and if so, what was the status provided by the Mirror server?
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mario
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Joined: 03 Oct 2006
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Guest
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| Posted: Sun Sep 01, 2013 1:08 pm Post subject: |
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Item: 221273699240
Item: 221273699240
Status: UNKNOWN ERROR (3)
First item: sniper did not sniped for unknown reason.
Second item: Though Reserve price was not met, but sniper did not sniped also.
My account is from Russia too, and I recently subscribed for Gixen Mirror.
If I click on View Error, I see this message:
| Quote: |
Confirm your identity by phone
Our automated system will call you and read a 4-digit PIN. You''ll be asked to enter your PIN on the next page.
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I guess this message is probably new for the Gixen parser, so it could not parse it? |
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Guest
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| Posted: Sun Sep 01, 2013 1:10 pm Post subject: |
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| I''m sorry, second item number is: 221272457441 |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7267
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| Posted: Sun Sep 01, 2013 3:40 pm Post subject: |
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Have you ever seen this message yourself? E.g. has eBay ever asked you to confirm your identity via phone or similar?
Gixen has no way of passing this and I am not sure why it''s asked for it for your account. Is your password a strong one? |
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Guest
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| Posted: Mon Sep 02, 2013 3:45 am Post subject: |
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Hi mario,
Yes, I saw it at about the same time, 3-4 days ago. I think it could be various reasons, a) weak password, b) i had changed email before that, c) it was my first buying. I don''t know which exactly. And I did not completed this checking. But yesterday I did my first buying, without that message. I hope, message gone away now  |
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