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epshtalexa
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 Posted: Thu Apr 02, 2026 3:29 am Post subject: GIXEN subscription was paid twice, but still cannot use it |
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| Hello! My GIXEN subscription expired more than two weeks ago. During this time, I paid for the annual GIXEN subscription twice, but I still can?t use it. Could you please check my payment and re-enable GIXEN for me? Thank you in advance. Alexander |
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Cupid
Joined: 09 Aug 2007
Posts: 8153
Location: Bristol, UK
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| Posted: Thu Apr 02, 2026 3:34 am Post subject: |
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Is it possible that you've set up more than one Gixen account ?
The receipt you receive from the payment processor should have an indication of exactly which Gixen account it is a payment for.
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7344
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| Posted: Thu Apr 02, 2026 4:26 am Post subject: |
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| Alexander, can you please email me? It may take me some time to respond, but I will refund any extra payment. |
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