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rkermer
Guest
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 Posted: Tue Jul 09, 2024 2:36 pm Post subject: Double Billing |
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Paypal just processed a Gixen automatic renewal for me, charging $6.53. It seemed soon to me so I went to Paypal and searched for recent payments to Gixen.
In June 2023, I also paid $6.53 (also auto renewal)
In November 2023, I paid $6.00 -- this was what I thought was my original renewal month and what I have been paying since I joined.
The Auto-Renewal has been double billing!!! |
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Cupid
Joined: 09 Aug 2007
Posts: 7764
Location: Bristol, UK
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| Posted: Wed Jul 10, 2024 1:59 am Post subject: |
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Are all these payments also shown on the Settings page? Or are some missing ?
The system works as a push from your Paypal account, not as a pull from Gixen.
So, the only way that this can happen is if you subscribe to a recurring payment more than once.
These payments are under your control from within your Paypal account.
Assuming that you only have one Gixen account (or that is, at least, your intention) and don't wish to use more than one please send the details direct to Mario via email at the support address provided on the Contact page, together with all your Gixen ids, also specifying which one you intend to use going forward, and what your ideal outcome from this situation would be.
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Mark |
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rkermer
Guest
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| Posted: Wed Jul 10, 2024 9:39 am Post subject: |
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Mark,
I had send sent several emails before I posted this support issue. You have been given the information to solve this.
Rick |
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Cupid
Joined: 09 Aug 2007
Posts: 7764
Location: Bristol, UK
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| Posted: Thu Jul 11, 2024 3:35 am Post subject: |
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OK,
We'll need to wait for Mario to get through those emails then, he has, I think, been busy lately, so sorry for the delay.
I don't have access to those emails, I'm not an employee.
Mario has exclusive access to the vast majority of Gixen functions.
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Mark |
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Gixen
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| Posted: Thu Jul 11, 2024 3:35 am Post subject: |
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rkermer
Guest
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| Posted: Mon Jul 15, 2024 10:47 am Post subject: Double Billing = Goes back 3 Years!!! |
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| This is a nudge to resolve this issue |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7186
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| Posted: Mon Jul 15, 2024 11:06 pm Post subject: |
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I never got an email from you, but found you based on your username. You made a duplicate subscription in 2022. I issued a refund for the most recent payment (paypal allows refunds for payments up to 6 months old), canceled the extra auto-renewing payment, and put the remaining payment plan on pause until you use what you already paid for.
I hope this is satisfactory - if not, please email me. |
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