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attwoodmj Guest
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Posted: Sat Dec 16, 2023 9:13 am Post subject: Account suspended |
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Having entered my details incorrectly I now receive the message:
Your account has been suspended for the following reason: Too many failed login attempts (10).
I read on here that this resets after 1hr, but in my case over 24hrs later, the suspension is still in place.
Can an admin please help?
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Cupid
Joined: 09 Aug 2007 Posts: 7601 Location: Bristol, UK
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attwoodmj Guest
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Posted: Sat Dec 16, 2023 9:18 am Post subject: Account suspended |
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Yes - I tried that, reset the password, but still get the error message. |
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Cupid
Joined: 09 Aug 2007 Posts: 7601 Location: Bristol, UK
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Posted: Sat Dec 16, 2023 9:23 am Post subject: |
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In that case your best option is to email the details of your account direct to Mario at the support address given on the [url=https://www.gixen.com/main/contact.php]Contact page[/url].
Always include your Gixen id in such communication and a brief explanation of the issue (but not passwords that you have tried, of course) and please give him a few days to get through to your request, it's a busy time of year for everyone. _________________ Mark |
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Gixen Advertisements
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Posted: Sat Dec 16, 2023 9:23 am Post subject: |
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attwoodmj Guest
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Posted: Sat Dec 16, 2023 9:26 am Post subject: Account suspended |
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Ok, will do.
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mario Site Admin
Joined: 03 Oct 2006 Posts: 7132
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Posted: Mon Dec 18, 2023 8:17 am Post subject: |
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I updated now the code so that suspensions for this reason (failed login attemt) expire after 5 minutes.
Suspensions are necessary to deter attacks, but 5 minutes is good enough for this purpose. |
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