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Gixen refused your password

 
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PostPosted: Sun Nov 19, 2023 10:40 am    Post subject: Gixen refused your password Reply with quote

I'm getting this error on both of my accounts:

Password is not a match. Could not log you in. (33)

Gixen refused your password.
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rkermer
Guest





PostPosted: Sun Nov 19, 2023 11:14 am    Post subject: Reply with quote

Same for me, a long-time Gixen user. Also started this morning.
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harveyzone
Guest





PostPosted: Sun Nov 19, 2023 11:16 am    Post subject: Reply with quote

Same for me - cannot log in.
Reset the password (just in case) and still cannot get in.
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jeremyg92
Guest





PostPosted: Sun Nov 19, 2023 11:44 am    Post subject: Login error Reply with quote

I'm having the same issue, i have 4 snipes up and don't know if they will even work let alone add the new ones i was hoping to!
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Gixen
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PostPosted: Sun Nov 19, 2023 11:44 am    Post subject: Login error

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mulder1013
Guest





PostPosted: Sun Nov 19, 2023 12:00 pm    Post subject: password reject Reply with quote

rejecting my password too. item 256297855892
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redcastril
Guest





PostPosted: Sun Nov 19, 2023 12:12 pm    Post subject: password refused Reply with quote

Rejecting me as well
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spikegix
Guest





PostPosted: Sun Nov 19, 2023 12:50 pm    Post subject: same here Reply with quote

same here, can't login
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7149

PostPosted: Sun Nov 19, 2023 12:54 pm    Post subject: Reply with quote

Can you try clearing your cookies, and then if needed reset your password by using https://www.gixen.com/forgotpassword.php
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spikegix
Guest





PostPosted: Sun Nov 19, 2023 1:08 pm    Post subject: Reply with quote

Thank you for the quick reply Mario,
Clearing the cookies solved it for me (no need to reset password).
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harveyzone
Guest





PostPosted: Sun Nov 19, 2023 1:22 pm    Post subject: Reply with quote

Yep, clearing cache worked here too.
I had already tried a password reset, but didn't do it a second time.
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redcastril
Guest





PostPosted: Sun Nov 19, 2023 2:29 pm    Post subject: password refused Reply with quote

Worked for me too
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alin2000
Guest





PostPosted: Sun Nov 19, 2023 6:23 pm    Post subject: Reply with quote

How can I delet coocies in Firefox?
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Jeremyg92
Guest





PostPosted: Sun Nov 19, 2023 6:45 pm    Post subject: Cookie Deletion Reply with quote

I deleted my cookies... twice for good measure. Same issue!
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Guest






PostPosted: Sun Nov 19, 2023 8:39 pm    Post subject: Reply with quote

There must be an underlying issue here, or will every Gixen user need to delete their cookies?
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7149

PostPosted: Sun Nov 19, 2023 9:54 pm    Post subject: Reply with quote

There is - PHP 8, to which I had to upgrade the site treats cookies a little differently from previous versions. I addressed this, however a small minority of users are still having the problem until they actually delete the cookie.

I know it may seem like everyone is having the issue, when you are having it yourself and you see 10 more users having the same issue. However Gixen has a huge volume of users using it every minute, and number of users experiencing this problem is relatively small. I do not understand yet why anyone is having the issue, but I am looking into it and trying to replicate it, so far unsuccessfully.

In the meantime - solve your own problem by deleting this cookie.
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JamesGBCWPS
Guest





PostPosted: Mon Nov 20, 2023 1:03 am    Post subject: not able to log in Reply with quote

tried reset mail yesterday evening which did not help. Just deleted the 2 cookies and still no log in possible...
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7149

PostPosted: Mon Nov 20, 2023 4:02 am    Post subject: Reply with quote

JamesGBCWPS, please email me and include your username.
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patmattos
Guest





PostPosted: Mon Nov 20, 2023 7:12 am    Post subject: password issue Reply with quote

Password no match -

cleared cookies

reset password

no luck
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patmattos
Guest





PostPosted: Mon Nov 20, 2023 7:30 am    Post subject: password issue Reply with quote

Could it be a browser issue:

running chrome on a chromebook here
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patmattos
Guest





PostPosted: Mon Nov 20, 2023 7:33 am    Post subject: password issue Reply with quote

The ap still works fine on my phone.
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Forgotten and cannot retr
Guest





PostPosted: Mon Nov 20, 2023 9:27 am    Post subject: Cannot log in Nothing works Reply with quote

Cannot log in repeatedly today - was OK a week ago, now retuned from vacation and nothing works

So bad I have now forgotten my username but I had many months of subscription left.

I created a new user account but it does not work as it says I have had 4 snipes already this month when account has just been set up 10 minutes ago! Now I am uncertain what my old paid for username was...

These bugs make my old and new accounts useless today

Please email me with some support as on the forum I see that now everybody has the same problem or similar

My email is sandy.eisenATbtinternet.com. My new username made today and not working is sandy777, I am now uncertain what the old one was ...please email me my old username that was fully paid up so I can use it.

Dr Sandy Eisen in London a Gixen user for many years but not today and perhaps never again unless you fix this quickly
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JamesGBCWPS
Guest





PostPosted: Mon Nov 20, 2023 10:00 am    Post subject: Reply with quote

working again now Very Happy
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Guest






PostPosted: Mon Nov 20, 2023 3:40 pm    Post subject: Reply with quote

Thanks Mario, everything's working fine now!
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Cupid



Joined: 09 Aug 2007
Posts: 7624
Location: Bristol, UK

PostPosted: Tue Nov 21, 2023 5:05 am    Post subject: Re: Cannot log in Nothing works Reply with quote

Quote:
Forgotten and cannot retr please email me my old username that was fully paid up


You can get this outcome manually yourself, from:

https://www.gixen.com/main/register.php

That is by clicking the link in:

Quote:
Forgot your Gixen username? You can retrieve it here.

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Mark
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Guest






PostPosted: Wed Nov 22, 2023 11:41 pm    Post subject: Reply with quote

OK Now I have (apparently sucessfully) reset my password about 4 times - but I STILL cannot log in!
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Cupid



Joined: 09 Aug 2007
Posts: 7624
Location: Bristol, UK

PostPosted: Thu Nov 23, 2023 3:43 am    Post subject: Reply with quote

Quote:
I STILL cannot log in!


Have you also deleted the cookie as Mario recommended earlier in this thread ?

Have you also tried a different browser and/or a different computer ?

If so, the next thing to do is to contact Mario direct by email explaining the issue and what you've already tried to fix it, and including the id of the Gixen account affected, at the support address given on the Contact page.
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Mark
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Captim
Guest





PostPosted: Sun Nov 26, 2023 7:24 am    Post subject: unable to login on devices Reply with quote

WTF? unable to log in on phone or tablet! Please fix! or provide phone support! Tried all the usual things.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7149

PostPosted: Sun Nov 26, 2023 11:49 am    Post subject: Reply with quote

Please email me and include your username.
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Dixonscards
Guest





PostPosted: Fri Dec 01, 2023 4:53 pm    Post subject: Reply with quote

I am getting the following error:

Password is not a match. Could not log you in (128).

I had this issue a week or so ago and was able to delete my cookies and then log in, but that isn't working this time around.
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Cupid



Joined: 09 Aug 2007
Posts: 7624
Location: Bristol, UK

PostPosted: Fri Dec 01, 2023 5:16 pm    Post subject: Reply with quote

I'd recommend trying a different browser and/or computer.

If that does not resolve it, or isn't possible, please email Mario direct at the support address given on the contact page, include your Gixen id, a brief description of the problem and also what you've already tried to resolve this.
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Mark
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mikaolavi
Guest





PostPosted: Wed Dec 06, 2023 9:03 am    Post subject: Login with iOS works, PC not Reply with quote

I don't get it. Three days ago I set a snipe successfully, today lost the snipe because invalid authorization (I would have won it, easily). Now I cannot log into my account on a PC with Edge or Firefox but on iPhone it works fine.

I attempted deleting all cookies and resetting password...still waiting for the code for that.

Never had this kind of issues....and I'm at loss...
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7149

PostPosted: Wed Dec 06, 2023 9:28 am    Post subject: Reply with quote

You must be using a different password. Reset it by using https://www.gixen.com/forgotpassword.php if unsure what it is, or if you use a password manager of any kind.
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mikaolavi
Guest





PostPosted: Wed Dec 06, 2023 9:41 am    Post subject: Reply with quote

Quote:
mario: wrote
You must be using a different password. Reset it by using if unsure what it is, or if you use a password manager of any kind.


Well I can login with my iPhone with the same password so that's a bit weird.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7149

PostPosted: Wed Dec 13, 2023 6:02 pm    Post subject: Reply with quote

mikaolavi,

It can't be the same. Are you using password managers?
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