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lbckimn
Guest
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 Posted: Thu Jun 15, 2023 4:35 pm Post subject: Autorenewal |
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I was just billed via autorenewal for the next two years although my current subscription was paid through (I believe) 2024. I'm now apparently subscribed into 2027.
I want to support Gixen, but am I being billed annually even though I've selected the two-year renewal option? If so, I'll change my subscription term to annual.
Thanks. I use your service regularly, and have slept better nights for it. |
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Cupid
Joined: 09 Aug 2007
Posts: 7599
Location: Bristol, UK
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| Posted: Fri Jun 16, 2023 1:39 am Post subject: |
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It sounds like you have subscribed multiple times for the same account, Mario can sort that out for you if you email the details direct to him at the support address given on the Contact page.
Please be sure to include your Gixen id in all correspondence.
_________________
Mark |
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mario
Site Admin
Joined: 03 Oct 2006
Posts: 7129
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| Posted: Fri Jun 16, 2023 5:39 am Post subject: |
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| Yes, as Mark said please email me and include your username. |
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