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Duplicate billing following price change

 
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trash_to_table
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PostPosted: Fri Jun 24, 2022 8:46 am    Post subject: Duplicate billing following price change Reply with quote

According to my PayPal statement and my linked bank account statement, Gixen billed me twice for $6 each.

I can provide additional details upon request in an email. Thanks!

[img]imgur.com/a/KKurcD1[/img]
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Cupid



Joined: 09 Aug 2007
Posts: 7211
Location: Bristol, UK

PostPosted: Sat Jun 25, 2022 5:35 am    Post subject: Reply with quote

Yes, please email the details to Mario at the support address given on the Contact page and include the Gixen id to which these were credited and he'll sort you out a refund and cancellation of the payments you don't need for an ongoing subscription.
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