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AWARE OF THE ISSUE, WORKING ON IT

 
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6916

PostPosted: Fri Mar 18, 2022 5:41 pm    Post subject: AWARE OF THE ISSUE, WORKING ON IT Reply with quote

Gixen main server is down at the moment, working on recovering the service.

The mirror server is still executing snipes.

If you need to urgently cancel your snipes, you can cancel Gixen authorization from the eBay MyAccount page (see https://www.gixen.com/blog/ebay-third-party-authorizations/)
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mushbean
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PostPosted: Fri Mar 18, 2022 6:21 pm    Post subject: login issue repair??? Reply with quote

I see your messsage about server down repair, now we are nearly 5 hours later and no solution????? Can we get a projection of when this will be fixed? Thanks!
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PostPosted: Fri Mar 18, 2022 6:28 pm    Post subject: Re: login issue repair??? Reply with quote

mushbean wrote:
I see your messsage about server down repair, now we are nearly 5 hours later and no solution????? Can we get a projection of when this will be fixed? Thanks!


I posted this at 10 pm plus my time, we we must be in a different time zone as my post comes up posted at 6 pm which is why i viewed the time difference as 5 hours. Keep at it, thanks
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Squeeealer
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PostPosted: Fri Mar 18, 2022 6:42 pm    Post subject: Reply with quote

I messaged the seller about an item I had a snipe on. The response said that the card is actually damaged. I tried to go in and delete my snipe, but I haven't been able to get it. Now I have a $160 damaged card.
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PostPosted: Fri Mar 18, 2022 6:42 pm    Post subject:

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VistaVick
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PostPosted: Fri Mar 18, 2022 6:55 pm    Post subject: Reply with quote

130point.com search isn't working either. Tough night to bid on trading cards.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6916

PostPosted: Fri Mar 18, 2022 8:02 pm    Post subject: Reply with quote

The main server completely failed some 3 hours ago.

Upgraded failover server to main, and now snipes are executing from the main server again. The user interfaces are still down, working on this, please be patient.

Please email me for the individual issues and I will work on resolution as soon as possible.

Again - if you need to cancel your snipes, revoke your eBay authorization and all snipes will fail. You can re-authorize when the issue is resolved.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6916

PostPosted: Fri Mar 18, 2022 8:08 pm    Post subject: Reply with quote

The service is restored now, all interfaces are working again. The total down time was around 3 hours.

Still working on some less critical issues, but for most users service should work fine again.
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Squeeealer
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PostPosted: Fri Mar 18, 2022 8:20 pm    Post subject: Reply with quote

mario wrote:
The main server completely failed some 3 hours ago.

Upgraded failover server to main, and now snipes are executing from the main server again. The user interfaces are still down, working on this, please be patient.

Please email me for the individual issues and I will work on resolution as soon as possible.

Again - if you need to cancel your snipes, revoke your eBay authorization and all snipes will fail. You can re-authorize when the issue is resolved.


I'm essentially a genius, but if we could pretend for a moment I'm ignorant, what is revoking my eBay authorization, and where/how do I do it? Must be on ebay b/c I could not even sign in here.

Any interest in a scuffed up $160 baseball card? Free shipping Smile
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6916

PostPosted: Fri Mar 18, 2022 8:24 pm    Post subject: Reply with quote

Squeeealer wrote:
what is revoking my eBay authorization, and where/how do I do it? Must be on ebay b/c I could not even sign in here.


eBay authorization is your permission to Gixen to be able to bid on your behalf. It has to be renewed every 18 months, or whenever you change your eBay password. When you revoke it, Gixen can no longer submit your bids.

As for the card - I would ask seller to re-list the item, sellers are able to do this.
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ekrabappel
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PostPosted: Fri Mar 18, 2022 8:32 pm    Post subject: Thanks for sorting this out. Reply with quote

Smile
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