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Multiple payments taken for annual subscription

 
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brendanmferguson
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PostPosted: Fri Oct 08, 2021 5:42 am    Post subject: Multiple payments taken for annual subscription Reply with quote

Hi there,

I have just received an email confirming my annual subscription renewal, but it has been received about a week after the previous annual subscription renewal...

Both payments have separate renewal periods (30th September and again 8th October), separate profile IDs and payment reference numbers.

The username is the same, as is the contact email address. Could anyone assist please?

Many thanks
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7164

PostPosted: Fri Oct 08, 2021 10:09 am    Post subject: Reply with quote

Can you please email me and include your username? You must have subscribed twice. I will issue appropriate refund(s), just need your username.
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brendanmferguson
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PostPosted: Sat Oct 09, 2021 1:35 am    Post subject: Reply with quote

mario wrote:
Can you please email me and include your username? You must have subscribed twice. I will issue appropriate refund(s), just need your username.


Many thanks, have done so.
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mandyerush
Guest





PostPosted: Tue Oct 12, 2021 11:04 am    Post subject: I've also had the same thing happen to me - Charged twice Reply with quote

I've been charged twice for my subscription to GIXEn.com. I did send you an email but got no response.
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Gixen
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PostPosted: Tue Oct 12, 2021 11:04 am    Post subject: I've also had the same thing happen to me - Charged twice

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Cupid



Joined: 09 Aug 2007
Posts: 7677
Location: Bristol, UK

PostPosted: Tue Oct 12, 2021 12:13 pm    Post subject: Reply with quote

It's probably best to send a follow up email if you don't get a response.

Mario must get a lot of emails so it wouldn't be a surprise if a few get missed.
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Mark
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7164

PostPosted: Tue Oct 12, 2021 3:50 pm    Post subject: Re: I've also had the same thing happen to me Reply with quote

mandyerush wrote:
I've been charged twice for my subscription to GIXEn.com. I did send you an email but got no response.


I haven't seen any email(s), but I see you opened a paypal dispute. There is no need for this, I always issue refunds when asked, and when paypal allows.

You subscribed twice back in 2020. I issued refunds for both recent payments as you also overpaid a year ago. Now you have one active subscription that's up to date and no longer overpaid.
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