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unable to change password

 
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avanta15
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PostPosted: Tue Feb 16, 2021 3:29 am    Post subject: unable to change password Reply with quote

Unable to log in to change password as the email address on my account is incorrect. Attempt to change this in the past but has not worked. The password was changed on my Ebay account at Ebay's request but as soon as I changed it I was locked out of Gixen.

Account is Avanta15 (not this account)
Thank you
Peter
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Cupid



Joined: 09 Aug 2007
Posts: 6505
Location: Bristol, UK

PostPosted: Tue Feb 16, 2021 6:07 am    Post subject: Reply with quote

Since Gixen ids are entirely different to Ebay ids, changing your Ebay credentials should not have made any difference to being able to access you Gixen id with unchanged credentials.

Changing Ebay credentials does often seem to cause them to revoke the permission for Gixen to access that Ebay account though, which can be updated via the second section of the Settings page.

To contact Mario direct to change things like email addresses directly on the Gixen server you can send an email to the support address given on the Contact tab above. Please make sure to include your Gixen id when explaining the issue.
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Mark
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6679

PostPosted: Tue Feb 16, 2021 9:06 am    Post subject: Reply with quote

Yes, please email me for this. Include your username.
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peterw55
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PostPosted: Sun Feb 21, 2021 5:05 am    Post subject: log in Reply with quote

Thank you for your replies. Last week I left several bids a few days hence. In the meantime I bought a new tablet, Ebay saw this as a possible security risk when I first logged in, so I had to change my Ebay password but never thought about my Gixen bids which were all cancelled.

Will send email. Thanks again.
Peter
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jinxy1279
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PostPosted: Sun Feb 21, 2021 8:30 am    Post subject: password Reply with quote

I'd like to change my Gixen password too and don't see that option anywhere. Or is it just tied directly to the eBay password?
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Cupid



Joined: 09 Aug 2007
Posts: 6505
Location: Bristol, UK

PostPosted: Sun Feb 21, 2021 9:57 am    Post subject: Reply with quote

No, your Gixen id is entirely separate from your Ebay id and it is recommended that you do not use any of the same credentials here as you do on Ebay, though obviously that can't be enforced.

You can reset your Gixen password here, which is accessed via the Sign Up page.
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Mark
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avanta15
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PostPosted: Thu Feb 25, 2021 4:07 am    Post subject: unable to change password Reply with quote

Hi,
Would like to thank Mario for help in resetting password.
All working great again.
Thank you
Peter
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