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Pennabby Guest
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Posted: Thu Feb 11, 2021 1:40 pm Post subject: Cannot log in or retrieve username or change password |
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I cannot log in. It tells me that my password in not a match. I logged in without any problems several days ago, using a remembered password.
I thought the problem might have been in my computer, with the auto password not working. I tried putting my password in manually, no luck.
I decided to try changing my password. But I never received the reset email. I tried retrieving my user name. I did not get that email either.
I checked my email address. It is correct. I tried several times over the last few days. Still no emails.
I have no idea what else to try. |
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Cupid
Joined: 09 Aug 2007 Posts: 7599 Location: Bristol, UK
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Posted: Thu Feb 11, 2021 1:56 pm Post subject: |
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If you've tried all that then your next step will need to be to contact Mario direct via email at the support address given on the [url=https://www.gixen.com/contact.php]Contact tab[/url].
Please make sure to include your Gixen id (or your best guess at it) and an explanation as to what you've already tried (or a link to this forum topic). _________________ Mark |
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