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Thebeast111486
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 Posted: Thu Oct 22, 2026 5:44 am Post subject: Cancel subscription |
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| Im needing to cancel a subscription coming from my step dad's banking account he has been passed away on Oct 8 2023 I have just noticed that it was still coming from his account. Please help me cancel it. I have sent emails |
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Cupid
Joined: 09 Aug 2007
Posts: 8324
Location: Bristol, UK
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| Posted: Thu Oct 22, 2026 5:55 am Post subject: |
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Are you aware whether that's via Paypal or Stripe ?
When someone dies it's probably best just to contact their bank to let them know that the account needs to be closed and everything transferred to the beneficiaries.
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thebeast111486
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| Posted: Fri Oct 23, 2026 3:31 am Post subject: Cancel subscription |
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| Can't close the account do to the Morgage account |
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Cupid
Joined: 09 Aug 2007
Posts: 8324
Location: Bristol, UK
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| Posted: Fri Oct 23, 2026 4:26 am Post subject: |
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We are getting off the subject but a mortgage becomes a liability of the deceased person's estate, which does need resolving but obviously can't be by them.
Back to the main subject, to stop a payment you need to know how it is happening, which is why I asked about Paypal or Stripe. It must be one of those that is facilitating the payment because those are the only two payment processors that Gixen receives payments through.
You may also need to know what the payment is being credited to. There should be some indiction (on the notification that you have of a payment) as to which Gixen account it relates to.
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Gixen
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| Posted: Fri Oct 23, 2026 4:26 am Post subject: |
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