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Money taken, no membership applied, no response from gixen

 
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johnny
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PostPosted: Sat Jul 06, 2024 2:53 pm    Post subject: Money taken, no membership applied, no response from gixen Reply with quote

.
If I paid with a card how long before my membership is updated Question

Also, I tried to purchase this option:

Quote:

Click here to extend your mirror membership (non-recurring, one-time payment, 2-year extension, $21.76).
buy.stripe.com/7sI8xXb9D5Cj8bC9AN?client_reference_id=<my-ebay-id>


but was sold 1-year extension instead. Well, the money was taken from my bank account but my Gixen account still shows:

Quote:

Your Gixen mirror subscription expired on Thu, Jul 4, 2024. You have 0 mirror chunks remaining.


and My Snipes page is chock full of garbage ads.

Contacted supportATgixen.com on Thursday, so far zero response Sad
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7201

PostPosted: Sun Jul 07, 2024 2:57 am    Post subject: Reply with quote

Johnny,

I just looked and I don't see that email. Can you please re-send? Or let me know what your username is here. I will try to find that transaction in the meantime.

My apology for the issue.
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johnny
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PostPosted: Sun Jul 07, 2024 5:47 am    Post subject: Reply with quote

Hi Mario,

I resent the email.

Can you also look what's the issue with the card payments for 2-year membership, please. Why they revert to 1-year.

Thanks
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johnny
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PostPosted: Tue Aug 20, 2024 9:24 am    Post subject: Reply with quote

What's going on?? It's been over a month now.
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PostPosted: Tue Aug 20, 2024 9:24 am    Post subject:

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Cupid



Joined: 09 Aug 2007
Posts: 7786
Location: Bristol, UK

PostPosted: Tue Aug 20, 2024 9:46 am    Post subject: Reply with quote

So, you've sent 2 emails to the support address, they have not bounced and you've had no reply ?

Would you be prepared to share your Gixen id here ?
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Mark
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johnny
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PostPosted: Wed Aug 21, 2024 3:30 am    Post subject: Reply with quote

I sent three emails, on 4/07, 5/07 and 7/07, no response to any of them. It should be pretty clear from their content that they pertain to this issue.

I'm not prepared to share my id. Are you prepared to enable private messaging on this board? I'll be happy to share this way. Or please provide an alternative means of contact if you're having issues with your mailbox.

You should really be a little more proactive. So far the support I received has been pretty poor.
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johnny
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PostPosted: Wed Aug 21, 2024 3:33 am    Post subject: Reply with quote

Did you investigate the issue with the 2-year extension purchases as described in my original post?
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Cupid



Joined: 09 Aug 2007
Posts: 7786
Location: Bristol, UK

PostPosted: Wed Aug 21, 2024 4:42 am    Post subject: Reply with quote

Since I'm not an employee, I can't open up new communication channels with Gixen.

I also don't ever have access to the emails you send to the support address, only Mario can do that, and only he can investigate payment issues behind the scenes. He also has not reported any particular issues with that Inbox though.

What I will do is send a direct message to him myself as I know that works.
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Mark
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 7201

PostPosted: Wed Aug 21, 2024 4:55 am    Post subject: Reply with quote

Johnny,

Found your username based on your IP. I never received any of your emails, none.

It looks like there was a problem of some kind at the time of your payment. Your subscription is active now. My apology for that.
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johnny
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PostPosted: Wed Aug 21, 2024 8:11 am    Post subject: Reply with quote

Fixed, thank you.
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johnny
Guest





PostPosted: Wed Aug 21, 2024 8:14 am    Post subject: Reply with quote

Looks like I'm pretty good at encountering all those strange problems.

Quote:

POST bananas://oranges.gixen.com/forum/posting.php
Status 500 Internal Server Error
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Cupid



Joined: 09 Aug 2007
Posts: 7786
Location: Bristol, UK

PostPosted: Wed Aug 21, 2024 9:37 am    Post subject: Reply with quote

Quote:
johnny wrote:
strange problems.


Indeed, looks like your posts were actually being registered regardless.

I've deleted the duplicates for you now.
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Mark
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