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johnny Guest
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Posted: Sat Jul 06, 2024 2:53 pm Post subject: Money taken, no membership applied, no response from gixen |
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If I paid with a card how long before my membership is updated
Also, I tried to purchase this option:
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Click here to extend your mirror membership (non-recurring, one-time payment, 2-year extension, $21.76).
buy.stripe.com/7sI8xXb9D5Cj8bC9AN?client_reference_id=<my-ebay-id>
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but was sold 1-year extension instead. Well, the money was taken from my bank account but my Gixen account still shows:
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Your Gixen mirror subscription expired on Thu, Jul 4, 2024. You have 0 mirror chunks remaining.
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and My Snipes page is chock full of garbage ads.
Contacted supportATgixen.com on Thursday, so far zero response |
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mario Site Admin
Joined: 03 Oct 2006 Posts: 7182
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Posted: Sun Jul 07, 2024 2:57 am Post subject: |
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Johnny,
I just looked and I don't see that email. Can you please re-send? Or let me know what your username is here. I will try to find that transaction in the meantime.
My apology for the issue. |
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johnny Guest
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Posted: Sun Jul 07, 2024 5:47 am Post subject: |
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Hi Mario,
I resent the email.
Can you also look what's the issue with the card payments for 2-year membership, please. Why they revert to 1-year.
Thanks |
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johnny Guest
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Posted: Tue Aug 20, 2024 9:24 am Post subject: |
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What's going on?? It's been over a month now. |
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Gixen Advertisements
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Posted: Tue Aug 20, 2024 9:24 am Post subject: |
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Cupid
Joined: 09 Aug 2007 Posts: 7761 Location: Bristol, UK
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Posted: Tue Aug 20, 2024 9:46 am Post subject: |
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So, you've sent 2 emails to the support address, they have not bounced and you've had no reply ?
Would you be prepared to share your Gixen id here ? _________________ Mark |
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johnny Guest
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Posted: Wed Aug 21, 2024 3:30 am Post subject: |
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I sent three emails, on 4/07, 5/07 and 7/07, no response to any of them. It should be pretty clear from their content that they pertain to this issue.
I'm not prepared to share my id. Are you prepared to enable private messaging on this board? I'll be happy to share this way. Or please provide an alternative means of contact if you're having issues with your mailbox.
You should really be a little more proactive. So far the support I received has been pretty poor. |
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johnny Guest
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Posted: Wed Aug 21, 2024 3:33 am Post subject: |
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Did you investigate the issue with the 2-year extension purchases as described in my original post? |
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Cupid
Joined: 09 Aug 2007 Posts: 7761 Location: Bristol, UK
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Posted: Wed Aug 21, 2024 4:42 am Post subject: |
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Since I'm not an employee, I can't open up new communication channels with Gixen.
I also don't ever have access to the emails you send to the support address, only Mario can do that, and only he can investigate payment issues behind the scenes. He also has not reported any particular issues with that Inbox though.
What I will do is send a direct message to him myself as I know that works. _________________ Mark |
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mario Site Admin
Joined: 03 Oct 2006 Posts: 7182
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Posted: Wed Aug 21, 2024 4:55 am Post subject: |
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Johnny,
Found your username based on your IP. I never received any of your emails, none.
It looks like there was a problem of some kind at the time of your payment. Your subscription is active now. My apology for that. |
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johnny Guest
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Posted: Wed Aug 21, 2024 8:11 am Post subject: |
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Fixed, thank you. |
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johnny Guest
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Posted: Wed Aug 21, 2024 8:14 am Post subject: |
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Looks like I'm pretty good at encountering all those strange problems.
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Cupid
Joined: 09 Aug 2007 Posts: 7761 Location: Bristol, UK
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Posted: Wed Aug 21, 2024 9:37 am Post subject: |
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Quote: | johnny wrote:
strange problems. |
Indeed, looks like your posts were actually being registered regardless.
I've deleted the duplicates for you now. _________________ Mark |
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