Money taken, no membership applied, no response from gixen

johnny · Guest

.
If I paid with a card how long before my membership is updated Question

Also, I tried to purchase this option:

mario · Site Admin Joined: 03 Oct 2006 Posts: 7182

Johnny,

I just looked and I don't see that email. Can you please re-send? Or let me know what your username is here. I will try to find that transaction in the meantime.

My apology for the issue.

johnny · Guest

Hi Mario,

I resent the email.

Can you also look what's the issue with the card payments for 2-year membership, please. Why they revert to 1-year.

Thanks

johnny · Guest

What's going on?? It's been over a month now.

Gixen · Advertisements

Cupid · Joined: 09 Aug 2007 Posts: 7759 Location: Bristol, UK

So, you've sent 2 emails to the support address, they have not bounced and you've had no reply ?

Would you be prepared to share your Gixen id here ?
_________________
Mark

johnny · Guest

I sent three emails, on 4/07, 5/07 and 7/07, no response to any of them. It should be pretty clear from their content that they pertain to this issue.

I'm not prepared to share my id. Are you prepared to enable private messaging on this board? I'll be happy to share this way. Or please provide an alternative means of contact if you're having issues with your mailbox.

You should really be a little more proactive. So far the support I received has been pretty poor.

johnny · Guest

Did you investigate the issue with the 2-year extension purchases as described in my original post?

Cupid · Joined: 09 Aug 2007 Posts: 7759 Location: Bristol, UK

Since I'm not an employee, I can't open up new communication channels with Gixen.

I also don't ever have access to the emails you send to the support address, only Mario can do that, and only he can investigate payment issues behind the scenes. He also has not reported any particular issues with that Inbox though.

What I will do is send a direct message to him myself as I know that works.
_________________
Mark

mario · Site Admin Joined: 03 Oct 2006 Posts: 7182

Johnny,

Found your username based on your IP. I never received any of your emails, none.

It looks like there was a problem of some kind at the time of your payment. Your subscription is active now. My apology for that.

johnny · Guest

Fixed, thank you.

johnny · Guest

Looks like I'm pretty good at encountering all those strange problems.

Cupid · Joined: 09 Aug 2007 Posts: 7759 Location: Bristol, UK