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Issue with subscription

 
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benio676
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PostPosted: Thu May 09, 2024 11:34 pm    Post subject: Issue with subscription Reply with quote

Hi all,

I bought the subscription yesterday but, this has not been activated on my account , the information what I can see is: Your Gixen mirror subscription expired on Thu, May 9, 2024. You have 0 mirror chunks remaining.

Can anyone help with it ?
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Cupid



Joined: 09 Aug 2007
Posts: 7652
Location: Bristol, UK

PostPosted: Fri May 10, 2024 3:30 am    Post subject: Reply with quote

Yes, if it's failed to be credited to your Gixen account please email Mario direct at the support address given on the Contact page.

Please always include your Gixen id in all correspondence and, in this case, an indication as to when you paid (and the exact amount) might also be useful in tracking down where the issue lies.
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mario
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Joined: 03 Oct 2006
Posts: 7155

PostPosted: Fri May 10, 2024 9:39 am    Post subject: Reply with quote

Sometimes paypal notifications (to Gixen servers) can be late. This is very rare, usually they arrive within seconds of payment. Please email me and include your username.
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Benio676
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PostPosted: Fri May 10, 2024 11:09 pm    Post subject: No answer Reply with quote

Hi,
I dropped you a message 2 days Ago but I didn't hear from you
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PostPosted: Fri May 10, 2024 11:09 pm    Post subject: No answer

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mario
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Joined: 03 Oct 2006
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PostPosted: Sat May 11, 2024 6:51 am    Post subject: Re: No answer Reply with quote

Quote:
Hi,
I dropped you a message 2 days Ago but I didn't hear from you


I see a message sent 7 hours ago that I just responded to. My apology for the issue.
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mlmauction
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PostPosted: Wed May 15, 2024 7:11 am    Post subject: Subscription Status Reply with quote

Having issues with error message saying I need to update subscription. I updated and paid for subscription twice, but still getting error. Love the service, but want to be sure my next bid will work.
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Joined: 09 Aug 2007
Posts: 7652
Location: Bristol, UK

PostPosted: Wed May 15, 2024 8:56 am    Post subject: Re: Subscription Status Reply with quote

When do you receive the
Quote:
mlmauction wrote:
error message
and what is the exact wording ?

With issues related to payments not being reflected in the service available, it is generally best to email the details (including your Gixen id) to Mario direct at the support address provided on the Contact page.
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mario
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Joined: 03 Oct 2006
Posts: 7155

PostPosted: Wed May 15, 2024 9:57 am    Post subject: Reply with quote

You probably need to update your ebay authorization, not your subscription. These are different things. You can update your ebay authorization on the Gixen settings page. This does not cost anything.
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Mike
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PostPosted: Mon Jun 10, 2024 11:28 pm    Post subject: Bitcoin Reply with quote

Hello!
Can I pay for a mirror subscription using Bitcoin?
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Cupid



Joined: 09 Aug 2007
Posts: 7652
Location: Bristol, UK

PostPosted: Tue Jun 11, 2024 2:33 am    Post subject: Reply with quote

It would appear that you can use cryptocurrency in Paypal if you already hold it there, and you purchased it through them.

Otherwise, it's a question best directed to Paypal themselves, since regulations seem to be different in different jurisdictions too.

Stripe also seems to have some cryptocurrency wallet hosting functions so you could also investigate with them... but Gixen itself is probably unlikley to ever accept payment, at it's end, in such a currency.
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