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Is Gixen still having issues? I can\'t login

 
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Leziath
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PostPosted: Wed May 29, 2024 1:32 am    Post subject: Is Gixen still having issues? I can\'t login Reply with quote

Hi

I know Gixen was having issues over the weekend, is it still ongoing? I can't log in, I have tried resetting my password several times and I still get an error message.
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Cupid



Joined: 09 Aug 2007
Posts: 7678
Location: Bristol, UK

PostPosted: Wed May 29, 2024 6:51 am    Post subject: Reply with quote

It all seems fine to me.

Are you getting the emails when you request a reset ?

Can you provide more details about what exactly is failing for you, and precisely what error message you receive ?
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amars
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PostPosted: Fri May 31, 2024 9:27 am    Post subject: Reply with quote

I'm having issues too, when I click \"Login in Now\" on the top right a page loads which says \"Password is not a match. Could not log you in. (33)\" even though I haven't even typed in my username and password. Tried with different, phones, tablets, desktop pcs and different internet connections. The desktop app times out when I type in my username and password.

I havent been able to use the app since I registered
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Cupid



Joined: 09 Aug 2007
Posts: 7678
Location: Bristol, UK

PostPosted: Sat Jun 01, 2024 5:09 am    Post subject: Reply with quote

Quote:
even though I haven't even typed in my username and password.


Yes, on this site you do need to enter your credentials into the boxes before pushing the 'Login in Now' button. That's how it is designed, so you should expect to get an error message if you don't.

Quote:
The desktop app times out when I type in my username and password.


On the 'Settings Menu' are you then using the 'Username and Password' option to reset/correct this ?
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PostPosted: Sat Jun 01, 2024 5:09 am    Post subject:

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