Not an auction?

[Guest]

I wanted to schedule a bid yesterday, and when I first tried, Gixen said it was not an auction, even if it is. I refreshed the page and it was OK, so now the bid is scheduled, but I was just wondering why it would initially think it was not an auction, and if I can feel safe and the bid will be placed?

[Cupid]

What is the auction number ?
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Mark

[Guest]

I tried to send you a PM, but I got the message that PMs are disabled.
I'd rather not share it publicly before the auction ends... It could attract more bids.
Maybe I will try to delete it and re-add it and see how it goes. Everything seems to be OK now though.
It was just strange because there is not even a BIN option. It's really just an auction.

[Guest]

OK, I did that (I deleted and re-added it) and this time it gave me no error messages...

[Gixen]

[Cupid]

Once Gixen accepts a snipe it will attempt to place a bid on that auction.

Without the auction number in question it can't really be investigated any further though as to why it may temporarily have not recognised it as an auction. Since you can't reproduce it either, it's probably best to just assume you had a different auction number the first time you tried to add the snipe.

For future reference, there is a support email address available on the Contact page which goes direct to Mario. However, that should not be over used for your own convenience. though I can understand your reasoning for not wanting to reveal an auction number here before it completes. Also please be aware that Mario can be very busy occasionally, so for time sensitive queries email is not always the best way to get an immediate response.
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Mark

[Cupid]

OK, so I've just had this occur too.

The format of the error is:

[user]

I have the same problem too, once every few auctions I get this error, which usually fixes on a retry.