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bobosteph
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PostPosted: Sun Dec 12, 2021 7:49 am    Post subject: subscription not applied Reply with quote

Hi,

I've renewed my subscription but It's not applied to my account.

I received the subscription confirmation on my paypal email (different from my gixen mail)

I tried to do a password reminder with my paypal address but I didn't receive anything.

Can you help me to activate the subscription on my account?

Thanks.
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Cupid



Joined: 09 Aug 2007
Posts: 7038
Location: Bristol, UK

PostPosted: Mon Dec 13, 2021 6:14 am    Post subject: Reply with quote

Is the Gixen account referenced in the Paypal payment exactly the same as the account that you are logging in to here ?
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bobosteph
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PostPosted: Wed Jan 26, 2022 2:24 pm    Post subject: Reply with quote

I'm sorry for my late reply, I've had some health problems and haven't used my account for a while.

I can't remember if I specified an account in the payment but as I said the email is not the same. The paypal transaction number is 1JF35739U3086282L, can you check?

Thanks.
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Cupid



Joined: 09 Aug 2007
Posts: 7038
Location: Bristol, UK

PostPosted: Thu Jan 27, 2022 4:31 am    Post subject: Reply with quote

It's been said before that Paypal transactions don't have the same reference number for the sender as the receiver, which would make it impossible for Mario to find your transaction from your reference.

It would be better to let him know, via email, exactly when the payment was made and what the Gixen id is that is referred to in that payment. He can be contacted directly at the support address given on the Contact page.
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PostPosted: Thu Jan 27, 2022 4:31 am    Post subject:

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bobosteph
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PostPosted: Thu Jan 27, 2022 6:03 am    Post subject: Reply with quote

Ok, I didn't know that the transaction numbers were not the same.

I send the info via the contact page, thanks!
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6876

PostPosted: Thu Jan 27, 2022 8:40 pm    Post subject: Reply with quote

Transaction ids are not the same for buyer and seller, however paypal allows you to search by the other party's transaction id if you are involved in it, so it's actually useful.
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Bruce Douglas
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PostPosted: Thu Jan 27, 2022 10:54 pm    Post subject: Chunks purchased but can't use Reply with quote

I purchased chunks and received confirmation but I can't find the "settings" to turn on a chunk. Help? Thanks Bruce
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6876

PostPosted: Fri Jan 28, 2022 8:24 am    Post subject: Reply with quote

Bruce,

The settings button is visible on top of snipes table after you log in. See this blog article, it's written for something else, but the first screenshot shows the settings button.

https://www.gixen.com/blog/ebay-third-party-authorizations/
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jeffreyriddle8
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PostPosted: Thu Feb 03, 2022 3:46 pm    Post subject: Reply with quote

Just paid for subscription --- is there a lag for my account to be linked to it? Would like to put some snipes for tonight in, but have hit a limit and it doesn't show me as having subscribed yet.
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6876

PostPosted: Thu Feb 03, 2022 4:31 pm    Post subject: Reply with quote

There shouldn't be, the lag should be no longer than a minute, until paypal notifies Gixen.

Please email me and include your username.
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