INVALID AUTHORIZATION - AWARE OF THE ISSUE

[mario]

I am aware of the issue, looking into it. Please refrain from emailing me.

[Cupid]

I would expect updates to be posted here as and when the issue is resolved.
_________________
Mark

[mario]

So far what I can share - Gixen was supposed to get granted some additional functionality. Something obviously went wrong, however. I am working with eBay to get this resolved.

It certainly isn't the end of Gixen as some feared in emails I received, but this is obviously not good, as snipes are failing until it's resolved.

[Pejnord]

Invalid authorization issue cost me a $7k PSA Griffey lot- pretty unhappy!

[Gixen]

[Bronte]

Thank you for incremental update.

At least we know it's being worked on and we are not left in dark.

I would suggest putting on home page that there is an issue so you don't get emailed a million times. Which I did because I didn't know there was a forum until I did a Google search.

[theleato]

same issue here. Cant authorize.

[fantasycoin]

I saw the messages on the bottom of the page. I have this invalid authorization issue too.

[mario]

I added a notice at the bottom of the page, and I am also emailing all users that have scheduled snipes.

[silentshooter]

Just wanted to say Thanks for the email.

[marianocollector]

[Luigi]

[vgbc]

I know it sucks to lose out on an auction, but everybody keep in mind you're paying a maximum of 50 cents a month for this service. I've been using Gixen for 2+ years now and the consistency for the price is insanely good.

[jjeditor]

Thanks for the email and fingers crossed for finding a fix!

[Waheed333]

I hope its fixed in around 24 hours I have some snipes scheduled.. This is a fantastic service I have never missed out on any snipes in the past... I'm sure Mario's doing his best.... Let him focus....

[cleverlynamed]

Fortunately I only have one item closing tonight. The last time I lost out from a crash was well over a year ago, but I recall quite acutely how frustrating and stressful that experience was. To the folks who are feeling it right now, it sucks, but please try and remember that Mario provides a great service for a very reasonable price, and is always very quick to solve problems. Let’s remember to be courteous because sometimes shit happens.

Thanks for the updates Mario!

[mistiboxer]

invalid authorizatioj.. it shows me as ACTIVE... cant reset password... its really messed up!

[u102768]

Thanks for the heads up.

Do you know if the issue is Gixen specific or will all snipe services be affected?

Just trying to decide whether to set my alarm for an auction or schedule a bid with the service I used to use!

I presume there is no issue if two snipe services bid on the same auction as they are both coming from my account? Same as the mirror bid I guess?

[mario]

[Juan]

Maybe it's a DDoS or an inside operation in order to shut down Gixen for some big upcoming auction(s). Easiest way to get stuff for cheap is to make sure nobody can bid.

[larry494]

Thanks Gixen won two eBay auctions on the 5th February. Very happy with service.
Hope current issues get fixed OK
Larry 494

[Banako]

Just to echo a couple of other comments.

Gixen is a great service with issues like this being quite rare. I missed bids tonight too, but things do happen.

In the past, I paid a whole lot more for much worse service. When I would complain more than once about multiple issues, they simply deleted my service and refund requests.

I'm paid up on Gixen through forever, but I still try to donate some extra to Mario occasionally for all the hard work.

Thank you Mario for the great service!

[emmaszone]

Thanks for a brilliant service! Things may go wrong from time to time, but it's actually out of your control. Keep up the great work!

[22dollar]

INVALID AUTHORIZATION if could have won, but if my bid is under, works normal, message; BID UNDER ASKING PRICE

ebay item 393114506445

[analogcamerasnyc]

I just inputted 5 snipes before noticing that they weren't loading in to queue. Please let us know when service is back online functioning normally! Much appreciation.

[mario]

I was just informed that changes on eBay's side were reverted. Gixen is working fine again.

I will send an email shortly to all users with scheduled snipes.

[Ming]

Many thanks Mario!

[Juan]

A++++++++++++++++++ will snipe again.

[arian]

[dougz2]

Thanks for the quick resolution of this problem.

I had to re-authorize my eBay account, but all is well now.

[Guest]

Thank you for promptly solving the problem, Mario.
Do we have to do anything now? Some people mention re-authorizing the subscription. When I click on settings though mine seems to be OK.

[Waheed333]

Hello

Thank you for getting gixen back... Much appreciated my friend.

Best regards and stay safe...

[jono77]

I will still use Gixen. There is no better service for the money. Yes it's a shame if you lose a snipe. This is the first time I can remember when something like this happened. I have been with Gixen for 10 years or more. It can't be helped.
Keep up the good work Mario!

[harami2000]

[mainemule]

Hi, I have a pending snipe that is "SCHEDULED" and did not have anything that hiccuped last night. Is there anything I need to do to "re-connect" or "re-authorize" this bid (and future bids) to EBAY? Thanks!

[mario]

No need to do anything, unless you tried to re-authorize during the outage. In that case just re-authorize now again.

You can check if your authorization works by importing ebay watchlist.

If unsure, re-authorize anyway. It's free and easy to do, so you can do no harm by re-authorizing.

[marianocollector]

Thank you for the hard work getting this fixed. I love the program.

[Ramona]

[uhduma]

[steviegogo]

Thanks for getting this sorted as quickly as possible - onwards and upwards!

[Dreamwalk]

I know it’s frustrating to lose a snipe but speaking from someone who has sniped since the service was initiated, there is no reason to get totally bent out of shape. This happens from time to time on every site. And some sites charge a percent of the sale as a commission! (Now that’s a real reason to be upset.) This site is awesome and well worth the subscription price. If anyone needs to bid on something they absolutely have to have, they should take the time to bid manually themselves as well, with the service as a backup. That’s what I do.

[DarrenK]

Thank you Mario for a terrific service.
I was using a different service and had many problems and was certainly paying a whole lot more.
Having worked in IT for over 25 years I know the frustrations that can occur and they are even worse when the errors are outside your control.

Thank you again and well done with your excellent service and product.

Darren

[debs3759]

Thank you for getting this fixed as quickly as you did. Excellent service for the price.

[theleato]

[yeniisim]

Using Gixen for 6 years, just lost and item due to the snipe issue, it was a very good deal.

However it is not important of course when I consider the service and dedication that Mario puts into this service.

Cheers!

[dollfieville]

Thank you, Mario, for being so on-top of things! Your service is more reliable than eBay is, and unlike eBay, we can actually contact a human being if we need to!

[Guest]

Mario. We love you.

Thank you so very much for your hard work.

Take care.

[trwhouse]

Glitches can happen. It's technology and systems and contributing factors that can fail.
That's not Gixen's fault.
Things happen, and yes that can lead to being disappointed.
Life is like that.
But overall, Gixen is a great and inexpensive service that does what it is supposed to do.
Thanks, Mario, for keeping the lights on and making things work 99.9999999999999999 percent of the time for us all.
Best wishes,
trwhouse

[Guest]

Mario - just another message of support here. I have used this for many many years with no problems and couldn't live without it. For the price you offer it at we can only say thank you. Like others on here I think we get a great deal. IT issues happen, get over it. All the best from UK

[mario]

Thank you all for kind words, I truly appreciate it.

[brilllliant]

Hi Mario
Plus one many thanks for this superb no fuss service.

[muppy99]

I feel like ive been using Gixen forever, at least 10 years and I dont know how i would win anything without it. Along the way ive had some fantastic bargins.
Its far more reliable than ebay itself which keeps trying things that dont work, provides lists but wont let you view all items ending and often seems to search but not find items when you know they exsist. Oh did I forget reporting prices of items that have sold which are not truthful.
How many international services do you know where the owner will actually quickly answer users complaints himself in person.

Thank you Mario for a wonderful service

[sugar666]

take a chill pill folks, so you lost out on a few bids....there are plenty more fish in the sea. I am a long time Gixen user and have been dealing on EBay for a while too....they are cock up central...NOT Gixens fault....give them some slack

[kevin]

I wanted to say thanks to Gixen for helping me become a millionaire in a few years since discovering the tool. Anyone complaining too much is crying over spilled milk when a herd of dairy cows are at his door.

[Trippa73]

Shit happens. Great service. Great Price

[Faxman59]

Hey, no big issue!
Been using your service for years, no better arround.
Things can happen and like expected are solved.
You can't ask for more and this is even doen in very timely manner.
Go look at other places how long it takes to solve a problem (Microsoft).
Keep up the good work.
Michael

[Lastmarine]

Issue still not resolved unfortunately. I just lost out but not the end of the world

[Cupid]

Lastmarine,

The issue with Ebay rejecting valid authoritarians was resolved the day it occurred.

Of course that does not mean they now accept authorisations that have been invalidated.

Most likely you need to renew yours using the second section of the settings page, it costs nothing and only takes a couple of minutes.
_________________
Mark

[adaytimesinner]

I am getting an error message that my eBay account is unlinked & needs to be reconnected, but when I try I get the message "Could not confirm your account, activation link expired (32). "

[Cupid]

I presume this is via the second section of the Settings page ?

Once you initiate the process by selecting the link I think you do need to complete it, by logging into Ebay and confirming the setting within a few minutes, otherwise it will time out.
_________________
Mark

[Guest]

I have now lost two items due to INVALID AUTHORISATION. PLEASE ADVISE

[Cupid]

Have you renewed the authorisation as mentioned in earlier posts ?
_________________
Mark

[mario]

Locking this subject, as it was related to an actual issue that happened a while ago. Please start a new post if needed or email me.