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Add To Gixen feature keeps asking for password

 
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GMann
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PostPosted: Fri Oct 16, 2020 9:45 pm    Post subject: Add To Gixen feature keeps asking for password Reply with quote

Every time I try to submit a bid using the 'Add To Gixen' button on an Ebay auction page I get the message: "You have to specify password", even though I am logged in. The Autosnipe window says I am logged in and there is no place to enter a password. I tried logging out and logging back in but the problem persists. I now have to manually enter a bid on the Gixen page.

This just started a few hours ago.
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Guest
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PostPosted: Fri Oct 16, 2020 11:15 pm    Post subject: Reply with quote

Same problem here.
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Guest






PostPosted: Fri Oct 16, 2020 11:33 pm    Post subject: password Reply with quote

same problem here
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Guest






PostPosted: Sat Oct 17, 2020 2:40 am    Post subject: Reply with quote

Same issue. Started about 12 hours ago.
Have to log out and then log in for each snipe.
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wizburf
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PostPosted: Sat Oct 17, 2020 5:23 am    Post subject: Reply with quote

same issue.
Using the ebay additional feature.
when logging directly and logging in, each time I refresh / change gixen page, I appear to be logged out immediately.
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mario
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Joined: 03 Oct 2006
Posts: 6556

PostPosted: Sat Oct 17, 2020 5:27 am    Post subject: Reply with quote

You are all using autosnipe browser extension? I will look into this.
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mario
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PostPosted: Sat Oct 17, 2020 5:32 am    Post subject: Reply with quote

Please try again now.
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ssateneth
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PostPosted: Sat Oct 17, 2020 5:52 am    Post subject: Reply with quote

mario wrote:
Please try again now.


Using chrome browser extension. Can't add any snipes. "Password is not a match. Could not log you in.". I never changed my password, and I can log into gixen.com website manually just fine using my password. I put in my password again in the chrome extension, didnt fix. Chrome extension version is 2020.8.29

Item # 114466835957
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ssateneth
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PostPosted: Sat Oct 17, 2020 5:55 am    Post subject: Reply with quote

For the record, I can add snipes through the gixen desktop manager windows program just fine. Havent changed any windows app settings. I havent tried adding via the gixen.com website but I assume that is working fine.
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mario
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Joined: 03 Oct 2006
Posts: 6556

PostPosted: Sat Oct 17, 2020 6:15 am    Post subject: Reply with quote

Thank you for the response - please give me a few hours, I am looking further into this. There were indeed some changes yesterday, need to see why and how they broke this functionality.
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mario
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PostPosted: Sat Oct 17, 2020 9:35 am    Post subject: Reply with quote

This should be resolved now. My apology for the issue.
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Guest






PostPosted: Sat Oct 17, 2020 12:32 pm    Post subject: Reply with quote

Working ok now.

Many thanks!
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GMann
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PostPosted: Sat Oct 17, 2020 2:58 pm    Post subject: Reply with quote

Working again. Thanks
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GMann
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PostPosted: Sat Oct 17, 2020 3:12 pm    Post subject: Reply with quote

It's working if you are logged in. If not, there is an error message: "Password is not a match. Could not log you in"
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mario
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Joined: 03 Oct 2006
Posts: 6556

PostPosted: Sat Oct 17, 2020 4:22 pm    Post subject: Reply with quote

When that message is displayed, are you given an option to enter username and password and log in?
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GMann
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PostPosted: Sat Oct 17, 2020 5:44 pm    Post subject: Reply with quote

No. On the bid screen the username and password fields are filled out, just as it always was, but when you submit the bid the error message is displayed and nothing else.
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kano1783
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PostPosted: Sat Oct 17, 2020 11:45 pm    Post subject: Reply with quote

Same error for me if I use the Chrome addon. It does not accepts password, even if I try to enter it manually. Extension works only if I log in in a normal browser window before adding a bid in extension.
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JamesGBCWPS
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PostPosted: Sun Oct 18, 2020 12:36 am    Post subject: reply about log in Reply with quote

I could not enter a first bis just now as system saying password does not match.
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GeoffP
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PostPosted: Sun Oct 18, 2020 1:24 am    Post subject: Add to gixen problem Reply with quote

Same problem, still have it. Cannot use the add to gixen extension, but can use the web site. Same with both my (paid) Gixen accounts.
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mario
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Joined: 03 Oct 2006
Posts: 6556

PostPosted: Sun Oct 18, 2020 6:05 am    Post subject: Reply with quote

Can you email me with more information, steps you took? Ideally if you can include screenshots.
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GMann
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PostPosted: Mon Oct 19, 2020 11:33 am    Post subject: Reply with quote

Still having the problem. I have screenshots. How do I post them here? I tried using the [img] tag and it said "https" is on the list of spam-related words, even though that is how the Insert Image button instructs.
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Cupid



Joined: 09 Aug 2007
Posts: 6280
Location: Bristol, UK

PostPosted: Mon Oct 19, 2020 11:43 am    Post subject: Reply with quote

You can post links without the http(s), they won't be clickable but most here know how to cut and pate urls within their browser.

Alternatively you can send them direct to Mario, as he requested, at the support email address given on the Contact tab above.
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Mark
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GMann
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PostPosted: Mon Oct 19, 2020 1:08 pm    Post subject: Reply with quote

I tried sending them directly to Mario but every message I send to that email address refuses to leave my outbox.

Here is the link: imgur.com/a/v7KHVPt
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mario
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Joined: 03 Oct 2006
Posts: 6556

PostPosted: Mon Oct 19, 2020 1:11 pm    Post subject: Reply with quote

I see the screenshots. Are you sure you are entering the correct password? Open another tab in the same browser and log in to Gixen. Add-on will then not ask for password. If unable to log in, reset your Gixen password, use https://www.gixen.com/forgotpassword.php
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GMann
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PostPosted: Mon Oct 19, 2020 2:27 pm    Post subject: Reply with quote

To my knowledge the password was correct. I couldn't see it but the number of dots correlated to the number of characters in my password.

I went ahead and logged out using the button in the window. Closed the window. Clicked on the Add To Gixen button in the auction. Then manually entered my password, overwriting the pre-filled password. Entered my bid and it worked.

If it was the wrong password somehow it changed on it's own as I never changed it or manually entered it until today. It was always pre-filled and never caused an issue.

Hopefully manually re-entering the password has permanently solved the problem.
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im2bz2p345
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PostPosted: Mon Oct 19, 2020 8:57 pm    Post subject: Reply with quote

Similar to GMann, I am getting the following error: "Password is not a match. Could not log you in (5)."

I had changed my eBay PW a few months so, so what I had tried to do was make sure the Chrome extension options matched.

I also tried to Unlink and Relink my eBay account through the Gixen settings page.

None of that seems to work. Unlike GMann, I'm using Chrome (not FireFox).

~ Im2bz2p345 Smile
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JamesGBCWPS
Guest





PostPosted: Mon Oct 19, 2020 11:50 pm    Post subject: Reply with quote

still impossible to enter bids as the same message appears after log in and trying to place a bid that password does not match. HELP!
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samhale12345
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PostPosted: Tue Oct 20, 2020 9:30 am    Post subject: Reply with quote

Same, getting Password is not a match. Could not log you in (6).

I can see my correct password in the PHP Post
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mario
Site Admin


Joined: 03 Oct 2006
Posts: 6556

PostPosted: Tue Oct 20, 2020 9:47 am    Post subject: Reply with quote

I still cannot replicate the problem, so it's a guessing game now, but please try again now and let me know if able to log in.
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GeoffP
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PostPosted: Wed Oct 21, 2020 12:39 am    Post subject: Reply with quote

Hurray! Working again!!
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im2bz2p345
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PostPosted: Wed Oct 21, 2020 4:15 pm    Post subject: Reply with quote

Still not working for me. GeoffP - did you do something to fix the problem?

Btw, just to confirm, the Chrome app setting should have your EBAY account information (NOT your gixen account information), correct?

I login into the gixen site with different account information than my eBay login.

~ Im2bz2p345 Smile
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im2bz2p345
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PostPosted: Wed Oct 21, 2020 4:16 pm    Post subject: Reply with quote

Also, do special characters make a difference? If so, perhaps that is causing the app to no longer work?

~ Im2bz2p345 Smile
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Cupid



Joined: 09 Aug 2007
Posts: 6280
Location: Bristol, UK

PostPosted: Thu Oct 22, 2020 3:57 am    Post subject: Reply with quote

Everyone should be using their Gixen account credentials to interact with Gixen not their Ebay ones.

Because of the way the information is passed to the Gixen servers it is possible that the use of certain special characters might have an affect. So an indication as to the sort of special characters in use might help with a resolution.
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