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tttgixen Guest
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Posted: Tue Feb 25, 2020 3:41 am Post subject: when I subscript twice with Double settlement |
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Hello!
I have subscribed gixen mirror service today, but unfortunately, I accidentally subscribed twice.
Is it possible to refund one charge?
Thanks! |
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Cupid
Joined: 09 Aug 2007 Posts: 7601 Location: Bristol, UK
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Posted: Tue Feb 25, 2020 4:13 am Post subject: |
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For that you will need to contact Mario direct, via email, at the support address given on the [url=https://www.gixen.com/contact.php]Contact[/url] tab above.
Please include your Gixen id in the email so that Mario can track down the payment(s).
I think both payments will have been credited to your account so you should now see a longer period before your Mirror subscription expires. If you do now request and get a refund that period will reduce again. _________________ Mark |
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tttgixen Guest
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Posted: Tue Feb 25, 2020 5:28 am Post subject: |
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Thanks! I will send e-mail later. |
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mario Site Admin
Joined: 03 Oct 2006 Posts: 7132
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Posted: Tue Feb 25, 2020 7:22 pm Post subject: |
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Yes, absolutely - I always issue refunds - to unhappy users for whatever reason, and for mistakes / double subscriptions too.
In fact, if I am unable to respond promptly and it's urgent and another payment resolves the issue, you are well advised to make it, and I will issue a refund as soon as I get to your email. Sometimes this is almost instant, and sometimes it can take a few days if I have too much to do at once. |
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Gixen Advertisements
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Posted: Tue Feb 25, 2020 7:22 pm Post subject: |
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